- Focal point for customers, ensuring requirements are met in line with agreed KPI’s - Drive operational performance to assist with growth of the business and establishment of new services - Primarily responsible for financial outlook and working capital of each account under my ownership- Coordinate cross-functional efforts within various departmental groups and customers - Build long term customer relationships and networks with key customer executives - Proactively drive sales development actions to identify and focus on new opportunities - Act as coordinator for NPI (New Product Introduction) and ongoing customer programs - Accountable for creation and documentation of service models and statements of work- Responsible for generation of customer required reports and associated project plans - Manage excess & obsolescent material - People management

- Responsible for working in direct partnership with customer to ensure business goals & objectives are met- Ensure all customer queries and issues are answered in a timely manner - Successfully execute customer product launches and new business - Dashboard creation and distribution to key stakeholders (during and post launch) - Manage all new and existing business processes using Lean Six Sigma/continuous improvement approach - Generate and report critical business data to help drive business forward - Timely and accurate execution of financial tasks- Ensure pricing and profitability are in line with financial and budgetary targets- Fully responsible for customer management through presentations, business reviews and site visits

- SAP Super User for Service & Supply Team - Train Service & Supply colleagues and new employees on SAP OTC- Diageo Baileys’ Local Implementation Manager for SAP solution projects- Attend workshops for product design on behalf of Diageo Baileys- Provide technical training across site for project implementation- Undertake regression testing for Diageo SAP changes

- Manage and monitor the sales order process for markets to which Baileys Irish Cream is exported- Maintain service levels over and above target of 97.5%- Closely interact with numerous internal functions to ensure all orders are delivered on time and in full- Ensure proactive and clear information is communicated to customers and key stakeholders- Service reporting to monitor and record reasons for service failures and to support KPI measures- Assess inventory & production to maximise direct despatches from production site, reducing the need for warehouse storage- Prepare and collate order documentation relating to orders in line with market requirements- Contribute to the on-time payment of vendors through precise order validation and the resolution of purchase order/invoice issues

- Processed customs clearance of air import cargo into Dublin Airport for assigned customers- Organised delivery of consignments by networking through customer and haulier networking - Consistently updated tracking system to show the progress of each shipment- Created and triggered invoices for payment- Responsible for a corporate account within department, resulted in great responsibility