Product Coordinator
Current• Customer/Platform support for critical issues (2nd or 3rd level support)• Acceptance testing of new software versions• Assisting customers and colleagues with installations• Reviewing and preparing customer requests and bug reports for development• Answering customer questions (1st level support)• Creating or maintaining documentation• Providing customers with new software versions and documentation• Keeping the servers for providing customer documentation up-to-date and replacingthem if necessary• Keeping servers with demo installations up-to-date, e.g., for PreSales or training purposes• Developing installation routines for new software versions