Thomas Reyes Email & Phone Number

Santa Clara, California, US

Tokyo, Japan, JP

• Maintain daily schedule of product demos, Proof of Concept (POC) installations, manage queue calls, and on going POC customer follow-up calls while delivering quality customer service and assisting with the.
• Constantly keeping up to date with Trend Micro Security products and competitive solutions to maintain a high level of competence while discussing possible solutions with customers
• Pre-sales Proof of Concept (POC) installations for potential customers: evaluate customer’s current environment and identify current issues. Ensure that the appropriate product is installed with best practices enabled.
• Continually striving to build and maintain excellent relationships with Sales Representative and Major Reseller Partners such as Dell and CDW by winning business and ensuring that their customers are satisfied with the.
• Maintain SE datacenter with all Trend Micro products including, updates, maintenance, security, and recreating various demonstration scenarios. MS Servers, VMware ESX virtualization, Trend Micro Security solutions.
• Lead Trend Micro product whiteboard instructions for sales reps and new SEs to include new product overviews and where Trend Micro products fit in overall datacenter/network scenarios

• Management Responsibility
• Plan and implement technology changes based on corporate needs and planned budget
• Project Management of all of the technology needs to set up new network branches
• Planning and execution of all new software updates and changes to include, testing, deployment, and training
• Responsible for managing entire company network with 99.999% uptime
• Developed and conducted regular training on IT Policies, software changes and updates, telephony software, and PC basics for all audiencesNetwork Administrative Duties

Washington, DC, US

• Drill Instructor (D.I.)
• Directly involved in the entry-level training of over 530 military personnel
• Individually responsible for the safety and security of up to 90 personnel at a time, including weapons and equipment
• Demonstrated while teaching positive motivation, ethical leadership, and discipline
• Practiced efficient time management skills by consistently fulfilling obligations of a rigorous training schedule on a daily basis
• Conducted numerous scheduled and unscheduled personnel, performance, and proficiency inspections and evaluationsLogistics Specialist