Thomas Rhoads Email & Phone Number

Greensboro, Nc, Us

Radnor, Pa, Us

Radnor, Pa, Us

Radnor, Pa, Us

Glen Allen, Va, Us

Briefly worked as a contractor for LFG’s Distributed Compute Team via Apex Systems. Was converted to a full time employee 11 months into the 1 year contract.

I was responsible for the creation of three versions of content management systems for familetime. The first was services for individual families and was initially based on PHP, MySQL, and JavaScript with jQuery and AJAX. As the client base grew, the dedicated servers that we lived on were quickly being outgrown, so to save on infrastructure cost, I decoupled the system and adapted it to run nicely on top of Amazon Web Services taking advantage of EC2, Elastic Load Balancers, RDS, and S3. Finally, we grew into the support of enterprises looking for content management systems and I wrote a version to handle that.

Albany, Georgia, Us

At Invision, I designed and implemented a fully redundant fiber connected three tier network for a local manufacturing plant, designed and implemented a few websites, designed and implemented a few Voice over IP phone systems, and architected and implemented a managed private cloud for Invision to sell services for.

The Veranda, at the time, was a sixteen provider multi-specialty private clinic with an attached day spa. I joined as part of an insourcing project for the management of their IT systems. They were early adopters of electronic health records and needed someone dedicated to help manage the IT program. Shortly after joining, I:- Began serving as the HIPAA Security Officer for the organization and was responsible for the planning and implementation of many upgrades to existing PHI and PII protections.- Converted a very large peer-to-peer workstation environment into a full on Microsoft based network environment, eliminating shared accounts and enabling enforcement of security requirements through group policy and other means.- Implemented a hardware currency program, replacing or upgrading systems as required by age.- Installed an imaging solution that allowed quick turn around of systems that were new or required re-builds.- Replaced existing malware protections with a more secure, enterprise based solution. - Introduced the utilization of virtualization technology to keep server costs low. - Became a subject matter expert around the electronic health record system and occasionally presented at the vendors conferences. - Designed and implemented network changes to make it more reliable, resilient, and secure.- Upgraded telephony systems from an outdated PBX that parts were no longer available for to a modernized Cisco Voice over IP system with a call center component for the appointments, billing, and phone nurse departments.- Sought out and acquired a new spa management software system that enabled better booking management, product inventory, and promoted upselling.- Replaced an existing ISP with a more faster, more reliable vendor. - Managed the enterprise mobile phone plans and devices.- Troubleshot issues for and worked with vendors to implement medical devices in the clinic to ensure their proper function.- Managed and negotiated better licensing.

Us

A Small to Medium Business IT Services company, Select Tel Systems provided design, installation, and management for telephone systems, fire systems, security systems, and computer networks as well as general computer maintenance and network management services.During my time at Select Tel, I increased my exposure to the general plethora of hardware and software available for PC and Mac based systems and honed my network administration skills. Performed a significant amount of malware removal from residential and commercial systems, evaluated and upgraded personal computers, workstations, and servers, and created and maintained websites.Projects I especially enjoyed working on while at Select Tel include:- Design and implementation of long range wireless network bridges (Up to 1.5 miles) at a local plantation to connect campus buildings together.- Design and implementation of a long range wireless network bridge between a campus building and outlying building (~7 miles).

Us

Performed identity management in a an enterprise Microsoft Active Directory based environment for a major North American aluminum manufacturing company. Produced and maintained documentation that outlined processes and procedures for performing duties presented to new hires. One of two people who specialized in coordinating user profile moves between sites both in the United States and internationally as well.

Paris, Île-De-France, Fr

2Wire DSL Support Technicians took customer service and technical support calls related to the implementations of residential customer 2wire gateways for what was Bellsouth's DSL based internet service at the time (long since merged back into parent AT&T). For new accounts, we were responsible for fielding any questions related to the installation and setup of the devices, or troubleshooting any problems that might have arisen from that process. Additionally, we provided networking support for up to 4 computers and printers in the household for Windows 98 - XP based PCs and OS 8 - X based Macs over wired or wireless, and advice on the configuration of the gateway for things like NAT, port forwarding, and etc.

Paris, Île-De-France, Fr

Tier 1 DSL Support took customer service calls in relation to the general support of Bellsouth's (now AT&T) DSL residential internet service. This involved support of installation of the service and issues that arose as part of that (network issues, signaling issues, and etc.) as well as the peripheral services such as email, billing portal accounts, and etc.

Albany, Ga, Us

Reporting to the Computer Lab Manager, I was one of two night shift supervisors that managed student assistants that were scheduled to work in the lab. Responsible for handling customer service escalations from the student assistants as required, troubleshooting and resolving technical issues with the workstations in the lab, as well as overseeing general maintenance of the systems as required (re-imaging between semesters, filing help desk requests for network issues, etc.)

Albany, Ga, Us

My time at Darton began as a student assistant to the Network Administrator helping to run networking cable, configure networking equipment, and the creation of a custom network monitoring site using a combination of smokeping and MRTG. Additionally, I assisted the help desk and computer technicians as required for other assignments including troubleshooting campus computer issues, re-imaging machines between semesters, transporting equipment between buildings and setting up or replacing systems across campus.

Nanodegree, Artificial Intelligence

Master Of Science (M.S.), Data Analytics

Bachelor Of Science (B.S.), Information Technology