Responsibilities* Delivered the information lifecycle management solution roadmap and participated in the work of the corporate electronic records management steering committee. * Managed the development and operation of SAP archiving process for ECC, BW, SRM, and XRP systems. * Directed non-SAP system retirement archiving and decommissioning processes. * Drove issue resolution and technology efforts and managed third-party supplier relationships. * Developed project strategies that incorporated technology solutions. * Managed archiving team to create and implement solutions and initiatives to improve the record inventory system. * Provided end user support and access provisioning for archiving systems.Key Accomplishments* Archived or decommissioned 60+ retired business applications from the IBM mainframe system, reducing annual operating costs by $1,500,000. * Decommissioned the company’s four retired business applications from the HP 3000 system, reducing annual operating costs by $90,000.

Responsibilities* Directed US based SAP support call center operations, the Super User Program for SAP systems, and the distribution of end user communications advising on outages and changes to functionality. * Managed key business event support processes including quarter and year-end financial close, and SAP archiving projects. Key Accomplishments: * Implemented the SAP financial close support process on a 24x7 basis to improve support and communication of issues impacting quarterly financial close cycles.

Responsibilities* Member of the SAP Integrations Control Team for control testing and monitoring of business processes. * Used Tidal scheduling software to develop, test and maintain the batch schedule within the SAP landscape. * Managed communications of daily batch processing status to management and end users. Ensured compliance with documenting batch handling processes, working with internal and external auditors. * Co-managed the SAP archiving project. Key Accomplishments* Achieved a 25% reduction in average time required to resume nightly processing by implementing improved batch processing incident triage measures.

Responsibilities* Supported end users for SAP R/3, enterprise buyer professional and business warehouse systems. Developed and distributed end-user communications for functionality and unplanned outages. Key Accomplishments* Supported the go live of the SAP finance and procure to pay users during the initial SAP system Go Live, through the stabilization period.

Responsibilities* Supported end users during assignment to Warner Bros. SAP Production Support Center. * Developed product support operating procedures and participated in design of the support center automatic call distribution system. * Produced the Production Support Overview document mapping the support environment structure and operating procedures for communicating to the project team. * Advised on the implementation of SAP support processes and call center for finance and procure to pay functional areas for Warner Bros. Entertainment.

Co-managed project team during migration to SAP for a manufacturing organization using ASAP methodology. Went live on 11/01/2000 activating FI/CO, PP, MM, SD, VC and WM Modules. Established, staffed and managed SAP Help Desk.

Directed Manufacturing Operations for company’s plastic injection molding and tubular brass waste fitting divisions with 110 employees in Chino, California.