Thomas Riggs Email & Phone Number

Glendora, Ca

Burbank, Ca

Responsibilities* Delivered the information lifecycle management solution roadmap and participated in the work of the corporate electronic records management steering committee. * Managed the development and operation of SAP archiving process for ECC, BW, SRM, and XRP systems. * Directed non-SAP system retirement archiving and decommissioning processes. * Drove issue resolution and technology efforts and managed third-party supplier relationships. * Developed project strategies that incorporated technology solutions. * Managed archiving team to create and implement solutions and initiatives to improve the record inventory system. * Provided end user support and access provisioning for archiving systems.Key Accomplishments* Archived or decommissioned 60+ retired business applications from the IBM mainframe system, reducing annual operating costs by $1,500,000. * Decommissioned the company’s four retired business applications from the HP 3000 system, reducing annual operating costs by $90,000.

Burbank, Ca

Responsibilities* Directed US based SAP support call center operations, the Super User Program for SAP systems, and the distribution of end user communications advising on outages and changes to functionality. * Managed key business event support processes including quarter and year-end financial close, and SAP archiving projects. Key Accomplishments: * Implemented the SAP financial close support process on a 24x7 basis to improve support and communication of issues impacting quarterly financial close cycles.

Burbank, Ca

Responsibilities* Member of the SAP Integrations Control Team for control testing and monitoring of business processes. * Used Tidal scheduling software to develop, test and maintain the batch schedule within the SAP landscape. * Managed communications of daily batch processing status to management and end users. Ensured compliance with documenting batch handling processes, working with internal and external auditors. * Co-managed the SAP archiving project. Key Accomplishments* Achieved a 25% reduction in average time required to resume nightly processing by implementing improved batch processing incident triage measures.

Burbank, Ca

Responsibilities* Supported end users for SAP R/3, enterprise buyer professional and business warehouse systems. Developed and distributed end-user communications for functionality and unplanned outages. Key Accomplishments* Supported the go live of the SAP finance and procure to pay users during the initial SAP system Go Live, through the stabilization period.

Woodland Hills, Ca

Responsibilities* Supported end users during assignment to Warner Bros. SAP Production Support Center. * Developed product support operating procedures and participated in design of the support center automatic call distribution system. * Produced the Production Support Overview document mapping the support environment structure and operating procedures for communicating to the project team. * Advised on the implementation of SAP support processes and call center for finance and procure to pay functional areas for Warner Bros. Entertainment.

Industry, Ca

Co-managed project team during migration to SAP for a manufacturing organization using ASAP methodology. Went live on 11/01/2000 activating FI/CO, PP, MM, SD, VC and WM Modules. Established, staffed and managed SAP Help Desk.

Chino, Ca

Directed Manufacturing Operations for company’s plastic injection molding and tubular brass waste fitting divisions with 110 employees in Chino, California.