Thomas Ritchie Email and Phone Number

• Created, configured, and maintained system hardware, software, and network components to support SATCOM communications in the Middle East, Europe, Asia, Africa, and the United States.• Supported SOCOM units in the Middle east, with SATCOM communications.• Led a 10-man team to set up secure communications and encrypted networks in both the European and Pacific regions.• Created user accounts and managed access rights for 250 personnel.• Corrected application errors and provided technical support to end-users.• Performed weekly backups of critical mission data and documents.• Installed, tested, and evaluated new systems, applications, and patches.

• Installed, maintained, troubleshot, and tested SATCOM systems and equipment.• Mentored and provided guidance to junior technicians, validated their work, and reported to command on their performance and proficiency.• Validated new software releases prior to operational deployment in non-production environments.• Analyzed system logs to identify any potential issues with the SATCOM system.• Replaced defective components to restore functionality of SATCOM systems.

• Monitored user activities on the network for suspicious behavior or malicious activity.• Conducted vulnerability scans using automated tools to detect any weaknesses in the system.• Analyzed network traffic logs, firewall logs, intrusion detection system alerts, and antivirus reports to identify potential threats, while achieving 100% uptime rate.