I am in charge of auditing and preparing client financial statements largely related to the housing industry. My job requires me to go to client locations and interact with the client on a daily basis. I am also expected to have a working knowledge of both US GAAP and US GAAS in order to properly complete my work, and identify any issues with the client provided financial information.

I supported the Customer Experience Executive for the State of Florida. My job was to help improve the states customer experience through in store observation and statistical analyseses. Through observation I was able to help improve the overall customer experience at wachovia, in the state of Florida, by developing a mystery shopping pilot program for new hires, and doing various statistical analysis on various customer experience data provided.

Started and completed audits of various companies, typically non-profit housing. Audits were performed both onsite and offsite.

I supported the Customer Experience Executive for the State of Florida. My job was to help improve the states customer experience through in store observation and statistical analyseses. Through observation I was able to help improve the overall customer experience at wachovia, in the state of Florida, by developing a mystery shopping pilot program for new hires, and doing various statistical analysis on various customer experience data provided.

Audited mortgage consultant phone calls for accuracyOrganized potential mortgage client leads for the consultantsDetermine amount of sales and closings each consultant had at the end of the month

Responsible for processing all transactions quickly, efficiently, and accurately. Referred customers to appropriate staff to assist with additional banking needs.Calculate Daily Transactions to ensure cash drawer is balanced.Cashed and Deposited checks. Inspected bills to insure validity.