Thomas Robert Email & Phone Number

Ottawa, ON, CA

Ottawa, Canada Area

• Work with hospitals and Doctors offices.
• Provide second level technical support to all Phreesia practices
• Troubleshoot a wide variety of technical issues ranging from networking, integration's, and our application
• Install and support integration's between Phreesia’s application and 3rd party EMR products
• Document technical issues in the Phreesia CRM
• Create/modify solutions in the Phreesia knowledge base

• Provide 3rd level support for enterprise and small business firewalls.
• Keep detailed notes
• Work with 2 Tier support assisting them with resolving their cases.
• Take escalations on critical and non critical cases.
• Replicate customers problems

• Provide 2nd level support for enterprise and small business firewalls
• Review of customer IPS Alerts
• Work with a global client base
• Work in high pressure situations under tight deadlines
• Create and update knowledge based articles and How To’s
• Keep accurate documentation, and trouble tickets

• Set-up, upgraded and maintained server infrastructure
• Involved with the roll-out of an updated software application (RDIMS)
• Created a survey using SharePoint to allow lawyers to add their information to a central database
• Cleaned and tested fibre and sorting multimode and single mode cables
• Assisted users in cleaning up and organizing desktop and network hard drives

• Consultation with customers who wanted to upgrade and/or replace software and hardware
• Performed warranty work for various manufacturers desktop and laptop computers
• Investigated and repaired client software and hardware issues
• Assisted customers in the retail section with technical questions
• Provided data recovery for client computers
• Maintained customer records and documentation