• Demonstrated excellence in customer service and consistently held one of the highest numbers of name mentions from completely satisfied customers within my branch and area.• Hit the “Elite Club” in my second month at the company. (Top 30 out of 700 employees based on sales performance).• Upon arrival at the company, the branch’s damages were not managed effectively with body damage holds sitting at around 67% of the fleet. I had voiced my concerns on multiple occasions and was made damage captain. Following this, we were able to reduce damage holds down to 7% helping to remove doubts surrounding blame, improve professionalism and minimise unnecessary costs incurred through inefficient damage management.

• Facilitated a full company rebrand, marketing strategy and upgrade of multiple operating systems.• Coordinating website developers, SEO, and marketing teams to re-design the company eCommerce website on OpenCart consisting of 20,000+ products/variations.• Recruited eCommerce managers and marketers.• Delegated responsibilities effectively based on peer strengths and abilities.• Dealings with a wide range of suppliers - obtaining price lists and product specifications to formulate budgets and pricing plans.