Information Technology Support Specialist
Dublin, Georgia, United States
Tier 2 Help Desk Analyst* Answer calls and respond to tickets in a timely manner* Configure and deploy hardware including but not limited to desktop and laptop computers, cell phones, tablets, IP phones, handheld scanners and printers, label and desktop printers. * Build and maintain an inventory system* Build, maintain and update a Solution Knowledge Base* Edit, create, and remove accounts within various systems* Trace Cat5e cabling using toner wands and pull checks * Replacing battery packs for UPS* Repairing or replacing software and hardware problems