As the Senior Vice President of Client Experience at PCI, I lead sales, marketing, and business development teams, delivering customer-focused solutions that drive long-term growth and loyalty. I have over 35 years of experience in the marketing and advertising industry, with a proven track record of building high-performance teams, optimizing multi-channel strategies, and managing P&L.My core competencies include program and client management, activity and pipeline management, customer acquisition and retention, process improvement, and communications. I am passionate about creating and executing innovative sales and marketing initiatives that align with the company's vision and values and that leverage the latest technologies and best practices in e-commerce and CRM. My goal is to enable PCI to become a leader in the client experience domain and to exceed the expectations of our diverse and global customer base.