• Managing a staff of 14 technicians installing new equipment to refresh over 8000 workstations for a return to office following covid 19 lockdowns• Active participant in daily status meetings coordinating equipment deliveries, scheduling, keeping upper management aware of progress, and working through various issues• Collaborating with key stakeholders to coordinate logistics to include receiving deliveries, moving equipment to pre-stage buildings and working with the client and vendors to remove over 8000 dual monitor setups including docking stations keyboards monitor arms and various other equipment.• Consultant for Universal Studios Florida to kick off workstation refresh project

Project Manager • Managing multiple projects for the County of Los Angeles Internal Services Department, including upgrading and repairing existing AV systems, CCTV, installs for networking, Servers, VOIP, PA, CCTV AV and Wireless systems• Multi-City project to install wireless routers with cellular connectivity in fire stations and vehicles for emergency reporting• Over 40 concurrent projects across the country including government, education, healthcare, and commercial customers• Consulting in collaboration with the customer to maximize cost effectiveness

Project Coordinator and Support Development• Secret Security Clearance required• Supporting the development of streamlining ticket routing and customer satisfaction within the service desk manager software• Project coordination of onboarding 10 VA hospitals and applications to the service desk• Instrumental in the consolidation of other ticketing platforms such as Remedy, in modernization of VA’s appointment system utilizing the CA Service Desk Manager software• Daily utilization of ITIL best practices IT Coordinator • Inaugural IT Coordinator for the Los Angeles office; established technical planning and layout, workspace installing, VOIP management and ongoing daily tech support• Systems administrator analyzing network and user requirements for a streamlined office• Facilitating office efficiency by performing necessary and appropriate system upgrades Helpdesk Support• Fast-paced call center requiring quick thinking and the ability to effectively communicate technical concepts to users with various levels of computer and technical sophistication

IT Support • Transitioned employee systems through company-wide operating system upgrades• Data collection and wrangling to keep the company current and compliant with local and federal laws and business procedures

Owner & Web Developer• Working with clients to develop needs analysis requirements for customer focused website design for online retail outlets using open source Apache, PHP, MySQL, XHTML & CSS• IT support services for small businesses & entrepreneurs, including systems analysis with emphasis on cost reduction and system scalability

Systems Support Technician• Design, installation and management of the companies’ West Coast servers as a liaison, resulting in significant cost savings for the company to complete the project

Top Secret Security Clearance, Honorable Discharge • Electronic Security Systems Supervisor – Coordinating over multiple departments to manage the completion of monthly and emergency work with sophisticated alarm systems for one of the largest strategic weapons bases in the world• Interior Communications Work Group Supervisor – Supervising, organizing, and monitoring daily, weekly, and monthly schedules to ensure safety of the nuclear submarine including atmosphere monitoring and communications systems• Chief of the Watch – Planning, executing, and supervising daily operations of over 30 submarine personnel• Electronic Navigation Equipment Supervisor – Coordinating with department heads and other supervisors to manage communications flow and the safe operation of submarine underwater navigational systemso First “operator” trained service member to be promoted to a supervisor, a position normally reserved for technicians. This brought about a new training path for operators and resulted in a Navy Achievement Medal and contributed to the ship receiving the Navy Battle “E” award• Quartermaster – Key member of the team from initiation to completion of navigating the ship including navigation in restricted bodies of water for 10 deployments• Revising outdated and ineffective standard operating procedures that affected the entire United States Naval submarine fleet• Developing and overseeing the implementation from initiation to closing with revisions to the process mid-stream to correct a critical problem with the ships radar system hours before a 3-month deployment resulting in a Navy Achievement Medal• Creating several Microsoft databases and programming with Visual Basic for Applications that allowed supervisors to manage personnel & equipment inventories