Thomas Rowan Email & Phone Number

Phoenix, Az, Us

Responsible for 70+ direct reports. Successfully exceeded metrics set for clinic operations, including provider volumes, inventory, payroll, denial rates, patient satisfaction, employee engagement, and maximizing provider schedules. Efficiently running multiple clinics simultaneously, while working synergistically with all departments within the organization to provide the best care possible to each and every patient. Selected Accomplishments:*Exceeded Employee Engagement score requirements every year*Exceeded Patient Satisfaction score requirements every year *Part of key Operational Leadership team who developed strategic Standards of Practice to ensure we excelled in the vision of the company

Oversaw all daily operations - including, but not limited to payroll, inventory, and staffing for multiple radiology facilities located throughout Arizona. Directly contributed to the increase in patient flow and profits for all locations. Implemented strong leadership set by example. Extensive knowledge and understanding of the medical field which includes administration, operations and marketing of successful outpatient facilities utilizing patient care as a top priority. Created Policy and Procedure Manual based on the rules set forth by the Arizona Department of Health Services. Select Accomplishments:*Annual Growth average of 18% *ACR accreditation for all locations *Created a patient safety and experience panel for technologists to improve patient experience

Managed and oversaw all operational practice and standards across multiple site locations. Developed best practices and strategic initiatives to enhance staff and patient experience. Responsible for payer and provider relations, contracting, and reimbursements. Prepared and delivered monthly business reviews to managing partners and physician board. Served in a leadership role to ensure the company vision aligned with the fast-changing healthcare landscape.Selected Accomplishments:*Increased referral volumes by an average of 28% *Implemented staff and patient safety measures, as well as satisfaction metrics to ensure staff and patient needs were continuing to be met *Restructured core mission to become patient centric to meet changing Triple AIM mandates *Ensured ACR accreditation at multiple locations across imaging modalities *Executive of the year 2004, 2005, 2008, and 2010