Thomas Rowe Email & Phone Number

Lehi, UT, US

Provide DMS training to dealership staff in all departments and having fun while doing itProactively identify implementation risks and mitigate them effectively and efficientlyManage training and setup items in an organized manner, keeping detailed notes, and effectively passing along notes and action items to our customer transition teamMust successfully.

Lehi, Utah, United States

Salt Lake County, Utah, United States

Greater Salt Lake City Area

Manage a team of 26 - 32 agents both remotely and locallyInterview, on-board, and ramp-up new hire talentTrain and coach to new processes and procedures Train new Hire classes when necessary as well as running on the job trainingCommunicate effectively changes, expectations, and recognitionDrive results to reach departmental and company wide.

Draper, Utah

Draper, Utah

Successfully managed the a team of Tech Support Engineers in supporting our APAC region for several products. Coaching and mentoring engineers in becoming top tier support as well as planning career pathing moving forward.Implementing strategic alignments across the globe to ensure consistency, accuracy, and transparency.

Greater Salt Lake City Area

Manage and support the entire Tech Research Department for Netflix. The department supports the global network for Netflix customers that may have any complications streaming content on the plethora of devices available. We also support any complications inbound cs agents may have with their tools in order to support the customer successfully. I coach.

Greater Salt Lake City Area

I am responsible for:-Building and managing a team of CSRs including hiring and all disciplinary action-Communicate effectively to a variety of audiences-Give and receive feedback daily-Display exceptional time management and multitasking skills-Hold myself accountable for my performance as well as that of my team-Work closely with peers to discover best.

Greater Salt Lake City Area

- Ensure execution of the DCGFO training program.- Administer the recruiting and on-boarding of new Financial Crimes Specialists and augment and progress the DCGFO training business plan. - Acting as a Subject Matter Expert and responsible for the Financial Crimes Specialists throughout their training life cycle (classroom, nesting and transition periods).

Greater Salt Lake City Area

• We create unparalleled learning experiences.Our customers value us because we listen, we care, and we deliver sound solutions.
• We create an unmatched on boarding experience
• We facilitate relevant, ‘real world’ training
• We know our content & deliver it masterfully
• We build strong partnerships to ensure job readiness

Master Of Business Administration (M.B.A.), Business Administration And Management, General, 4.0

Associate'S Degree, Computer Programming, 4.0