Thomas Rowe Email & Phone Number

Lehi, Ut, Us

Provide DMS training to dealership staff in all departments and having fun while doing itProactively identify implementation risks and mitigate them effectively and efficientlyManage training and setup items in an organized manner, keeping detailed notes, and effectively passing along notes and action items to our customer transition teamMust successfully complete a 12 week certification/training program and display a strong grasp of product and processes for 5 star implementation practices

Lehi, Utah, United States

Salt Lake County, Utah, United States

Greater Salt Lake City Area

Manage a team of 26 - 32 agents both remotely and locallyInterview, on-board, and ramp-up new hire talentTrain and coach to new processes and procedures Train new Hire classes when necessary as well as running on the job trainingCommunicate effectively changes, expectations, and recognitionDrive results to reach departmental and company wide goalsEffectively grow in a fast-paced ever changing environment

Draper, Utah

Draper, Utah

Successfully managed the a team of Tech Support Engineers in supporting our APAC region for several products. Coaching and mentoring engineers in becoming top tier support as well as planning career pathing moving forward.Implementing strategic alignments across the globe to ensure consistency, accuracy, and transparency.

Greater Salt Lake City Area

Manage and support the entire Tech Research Department for Netflix. The department supports the global network for Netflix customers that may have any complications streaming content on the plethora of devices available. We also support any complications inbound cs agents may have with their tools in order to support the customer successfully. I coach agents on a weekly basis in alignment with where the business is growing, and the needs of the business to run with success. On weekly basis I am also engaged in meetings with our BPO's to ensure there is proper support and clarity in the network so create stronger partnerships and alignment with the network. Create processes to help in streamlining our efforts, become better aligned, and create efficiencies.

Greater Salt Lake City Area

I am responsible for:-Building and managing a team of CSRs including hiring and all disciplinary action-Communicate effectively to a variety of audiences-Give and receive feedback daily-Display exceptional time management and multitasking skills-Hold myself accountable for my performance as well as that of my team-Work closely with peers to discover best practices-Being flexible to work various schedules based on business needs-Comfortable in facilitating presentations to a variety of audiences-Readily available to have tough conversations with people while maintaining an overall positive atmosphereAll while still:-Staying up-to-date with the latest trends in entertainment and technology-Learning through hands-on experience-Inspiring and motivating others- Being in a Fast-paced work environments

Greater Salt Lake City Area

- Ensure execution of the DCGFO training program.- Administer the recruiting and on-boarding of new Financial Crimes Specialists and augment and progress the DCGFO training business plan. - Acting as a Subject Matter Expert and responsible for the Financial Crimes Specialists throughout their training life cycle (classroom, nesting and transition periods) to ensure their active participation in activities that will make a direct impact on identifying, detecting and preventing fraud within the online, phone and mobile channels. - Select and manage SME support for nesting, perform knowledge and skill assessments of new specialists and monitor and provide feedback to new hires in class and throughout transition periods. - Representing LOB management and partnering with L&D to prioritize scheduling for new hire training, coordinate timelines for Core, Detection and Phase 2 training's for the year; conduct pre/post Phase 2 surveys, and facilitate in-flight training needs for the LOB as needed. - Identify gaps in curriculum and advocate for curriculum updates; manage the calendaring and content for the DCGFO SharePoint training program; facilitate weekly “Training Life-cycle” meetings, requests agenda items, maintain minutes and execute on deliverable s. - Set performance standards, write and conduct performance reviews; prepare, deliver and complete new hire paperwork; resolve routine and any escalated problems; understand government regulations and keep LOB Management informed of trends, issues and concerns. - Reviews, prioritize and evaluate work flows to meet deadlines and SLA goals; monitor work in progress; make adjustments and give feedback as needed; provide direction and/or manage daily workflow activities for the Resource Planning Team including staffing, production, workflow, and act as an escalation point for Specialists in situations that are more complex.

Greater Salt Lake City Area

We create unparalleled learning experiences.Our customers value us because we listen, we care, and we deliver sound solutions.• We create an unmatched on boarding experience• We facilitate relevant, ‘real world’ training• We know our content & deliver it masterfully• We build strong partnerships to ensure job readiness

Master Of Business Administration (M.B.A.), Business Administration And Management, General, 4.0

Associate'S Degree, Computer Programming, 4.0