Thomas Royce Email & Phone Number

San Jose, Ca, Us

Manager Instructional Design and Delivery -- Cisco Systems (May 2012 – Oct 2020)Led the delivery of Cisco's training and development strategy through a Program Delivery Model that included selecting architectures, design, development, and delivery. Offered strategic insight and contributed to the future direction of crucial educational programs for Cisco Systems employees, partners, and customers. All of this implemented using a lean and agile approach, providing integration handoff and validation points; the process included instructor readiness alpha-beta training outside training organization selection and certification.• Mobile Cellular Telephony Packet Core -- developed comprehensive training programs covering 2G, 3G, 4G, and 5G Packet Core, including Charging and Enforcement as well as Diameter Routing.o Developed and delivered PCRF and vDRA Courseware. All courses received a rating of 4.75+/ 5.0. • DTCSM, Digital Transformation Customer Success Management -- Leveraged business and technology acumen to deliver Cisco's renewed Customer Experience approach. o Modified and developed content based on Cisco's go-to-market strategy needs and well-defined Customer Success Management Principles.o Provided worldwide training on the technology using multiple modalities to achieve 92% Cisco and Reseller Certification on the materials. This change led to an increase in subscription-based revenue of 27%.• DevNet, Cisco's Software-Defined Network Architecture and Tools – Developed a delivery strategy for the 15 courses in the DevNet portfolio using multiple modalities and internal and outside instructional organizations. Created and delivered training programs that cover Cisco's switching and routing products and solutions.o Introduced and instructed a boot-camp for accelerated learning to prepare novice students with the knowledge required for Software Network Automation. The post-training certification exam results exceeded 90%.

Austin, Tx, Us

Principle Instructor Web Data Email Security -- Websense (Aug 2009 - May 2012)Led the execution of the training strategy and program elements, including training delivery and lab materials for an emerging multi-technology company introducing a newly developed security gateway product family to support the Triton product launch. Set the stage to drive cultural change to support a software-based company's transition to a platform-based company.• Trained customers, partners, and sales engineers in several training delivery formats to meet a diverse student base's needs.o Provided various training modalities such as Virtual Instructor-Led Training (VILT), Instructor-Led Training (ILT), and investigation into e-learning. o Built an internal lab and cloud-based infrastructure to support different modalities of the lab environment based on the type of training required. • Directed the development and support of the Websense Certification Program. o Created and managed the Websense Trident Certification program using Web Security, Data Security, Email Security as a three-tier program and offers three levels of certification– Associate, Specialist, and Expert to identify knowledge levels in the three main Trident technologies to drive marketing campaigns and offering discounts and higher-level support access to partners that have acquired expert levels.

San Jose, Ca, Us

Architect Design & Integration Engineer on Cisco's CMMS – Cisco Systems Inc (May 2006 – August 2009)Directed and developed the technical and program delivery side of Cisco’s Managed Media Solution (streaming media) solution. Led the Cisco and 3rd-party vendor selection, and managed critical elements of the PLM, build, implementation, and debug. • Designed and delivered training programs and technical presentations for potential customers, technical support, and sales. Integrated an LMS to track students and training schedules and a KMS to manage training and knowledge information. • Developed the architecture on the mobile portion CMMS, including the design, build, and test of an operational EVDO mobile cellular tower. The mobile cellular tower served as the premier demonstration venue for Cisco Tier 1 Cellular Customers.

San Jose, Ca, Us

Manager, Educational Services Arrowpoint Communications -- Arrowpoint Communications (January 2000 – July 2003) Great Experience!!!!!Developed a multimillion-dollar training business to support startup effort associated with Arrowpoint's Web Content Switching business. The strategy included training sales to generate new and enhance current revenue streams.Developed materials and a training lab in a hybrid cloud to train Arrowpoint Load Balancing Technology and Products; train new hire Sales Engineers and developed a certification program. Design and Implementation of Training Guides as well as informal courseware for knowledge transfers of technical information as new product features were developed.• Built the organizational structure, and information Systems from scratch• Initially, the job also required the course's technical development and delivery to audiences both for revenue and to grow and enhance sales opportunities.• Staffed and managed a team of 5 instructors as well as administrative staff to support demand.• Coordinated strategic relationships with training partners and contract trainers to meet the projected training demand.

Ca

Many roles

Many Roles

Master Of Business Administration (Mba), Business Administration And Management, General

Bachelor Of Applied Science (B.A.Sc.), Electrical And Electronics Engineering

Associates Electrical Engineering Technology, Computer Engineering