Thomas Ruff Email & Phone Number

Ann Arbor, Michigan, Us

Ann Arbor, Michigan, Us

•Manage, maintain and monitor number of Fortigate, Clavister, and Cisco devices.•Collaborate with customers to understand technical requirements and resolve issues as quickly as possible and with minimum or no impact to customers.•Troubleshoot ISP issues to provide uninterrupted access to resources for our customers.•Develop and implement firewall policies to fulfil highest security recommendations.•Migrate customers between multiple firewall vendors.•Provision new services to customers.•Provide on-call support.

Ann Arbor, Michigan, Us

• VMware administration for 1000+ clients; deploy VMs, storage, configuration.• Fortigate Firewall; VPN creation, ACL modifications, troubleshooting.• Linux and Windows administration; deploy VMs, SSL renewals, disk expansion, and creation.• DNS; Create and modify records, to include A, PTR, and MX records

Detroit, Michigan, Us

Monitor, decommission, troubleshoot, and replace components, hardware, and accessories in Global Data Center.• Perform local and network-based hardware administration; monitor, troubleshoot, and coordinate repair of all hardware replacements on rack-mounted servers; primarily Dell and Hewlett Packard hardware by way of remotely connecting to the management port (ILO and IDRAC).• Decommission servers; wipe and remove servers that reach End-of-Life (EOL).• Diagnose, troubleshoot and resolve a wide range of hardware and network related incidents in accordance with established Service Level Agreements (SLAs).• Document and log troubleshooting steps in Service Manager ticketing system.

Detroit, Michigan, Us

Coordinate, install, remove, and troubleshoot network cables in Global Data Center• Rack and stack servers and related equipment in cabinets and racks.• Assist asset management with inventory tracking.• Run and label fiber optic and copper cables; multimode/single mode and shielded cat6.

Detroit, Michigan, Us

Fulfill service requests accurately within the time-period specified by performing a variety of tasks within Active Directory to complete requests for services chosen from a catalog.• Remotely login to Microsoft Server 2012 to move, add, and change Active Directory objects, group creation/deletion of user IDs, creation of home and shared drives, and creation of software and security groups. • Proficient with PowerShell scripting to perform bulk ad hoc requests.• Consistently completed above the average of 25 requests per day.• Remote login to Linux shell via putty to run various commands and scripts to create IDs/groups in Linux environment.• Achieved employee recognition multiple times.

Detroit, Michigan, Us

Diagnose, troubleshoot and resolve a wide range of software, hardware and network related issues in a Windows environment.• Maintained a quality assurance average of over 95%, and a first contact resolution rate of over 80%.• Experience troubleshooting Windows 7, 2008 Server, Active Directory, Office 2007/2010/2013, Lotus Notes 8, Microsoft Outlook 2013 and Cisco WebEx Connect, McAfee Anti-virus and VPN• Escalation of trouble tickets to proper resources for resolution if issue is unresolvable.

Arlington, Virginia, Us

Supervise, install, deploy, maintain, troubleshoot, train, and assist the general-purpose user with Programs of Record and Commercial off the Shelf communications equipment, as appropriate, within the Tactical Operations Center (TOC), Command Post (CP), and vehicle platforms.• Awarded medal while deployed to Iraq.• Onsite IT support while deployed; image/reimage PCs, troubleshoot desktops, printers, routers and switches.• Achieved the rank of Sergeant and led a squad of 5-10 soldiers.