Senior public service executive with 15 years of SES experience. I specialise in delivering contemporary client services and organisational change in complex and dynamic environments. I have led both operational and strategy areas in highly regulated and heavily scrutinised environments. I build and maintain integrated services and programs characterised by trusted, constructive relationships with executive teams, line areas, government agencies and Ministers’ offices. My experience includes stewardship of operational service delivery, technology project and program management, strategy design and implementation, and governance and assurance.I effectively balance precision with pace and have excellent conceptual, analytical, problem solving, and organisational skills, with qualifications in Human Resource Management. I am a flexible, results-oriented team player with excellent communication and interpersonal skills.My leadership style is based on the foundation of collaboration, teamwork, continuous improvement and learning and leaning in to respond and adapt to challenges and opportunities. I surround myself with great people to deliver outcomes of real value, while focusing on developing their capability and leadership potential. Major career outcomes:1 Senior lead and SRO of the Australian Electoral Commission (AEC) ICT Modernisation program: establishing a fit for purpose Modernisation branch during Covid, successfully navigating the Department of Finance ICT investment process, and building productive and sustainable relationships with central agencies, key stakeholders, vendors and Ministers’ offices.2 Successfully led 20,000 people at two federal elections – Australia’s largest peacetime logistical event. Preparation and execution subject to unknown dates and immutable timeframes, a prescriptive legislative environment, and is characterised by significant mobilisation effort and delivery of services at scale through strategic partners.3 Led implementation of contemporary service delivery at the Australian Taxation Office (ATO) including outsourcing, outbound dialling technology, e-platforms in the federal court system, and behavioural-based correspondence (letters, email and SMS).4 Reinvented the ATO’s debt collection practices including the International Monetary Fund recognised GFC response, protecting billions in revenue and assisting 200,000 small businesses. Key outcomes included double digit improvements in efficiency and effectiveness, increased staff engagement, and improved collections of $3B.