Thomas S. Email & Phone Number

Melbourne, VIC, AU

Melbourne, Victoria, Australia

Melbourne, Australia

My role at MLCL required me to:1. Design and execute a business readiness framework to ensure the MLC Life Insurance business was ready and able to transform into a stand alone entity. 2. Lead a team of project professionals to develop Inflight Management plans with all impacted business units to minimise the disruption arising from system outages and data.

Melbourne, Australia

I supported the design and delivery of a 'Day 1' operating model to transition NAB's business banking customer support model from a distributed to centralised model.I designed and delivered cross functional workshops to define a solution that required only minimal technology uplift.I led HCD workshops to design the customer journey and gained Execute GM.

Melbourne, Australia

I am responsible for optimising the Service Capability of the ANZ Contact Centre. I achieve this by ensuring:- Customer centric processes are designed- Staff are provided with the information they need to meet customers needs- Tools support staff and customers to achieve their desired outcomes My current focus is the effective use of the existing IVR.

Melbourne, Australia

The Acceleration Capability within ANZ assists the organisation by rapidly developing quality outcomes for our customers.Focusing on principles of co-design and borrowing heavily from leading edge collaboration methodologies, the capability now plays an integral part in the delivery of projects across the business.It integrates best practice from the.

Melbourne, Australia

After successfully implementing changes for the Responsible Lending legislation, I then conducted analysis on how the business could work more effectively within the project environment.

London

Providing business readiness reporting on the largest European banking integration project in history.My role in supporting the migration of 20 million customer accounts over a single weekend was to ensure the success of the dress rehearsals prior to the migration event.I defined and executed the readiness framework used across all involved business and.

Working in a new Systems Access control team in charge of the ABN Amro transition to RBS systems. Systems Access Control - ContractorKey ResponsibilitiesProviding BAU System access while transitioning processes to a role based access control systemReviewing account creation scripts and processes and providing recommendations for improvement and ensuring.

Providing 1st line support for a user base of 1200. Creating and administering user accounts, issuing equipment and providing basic training for new employees.

Coles Group 2005-2008Coles Group is one of the largest retail groups in Australia with over 160 000 employees. The IT Security department provided a shared support service across all their brands.Security Administration - Permanent position 2007-2008 Key Responsibilities Access Control - Creating, modifying and deleting user accounts on all relevant.

Prince2 2009, Project Management

B. Music (Hons), Electronic Music, Fuzzy Logic, Software Development