Thomas Sam Email & Phone Number

United Arab Emirates

Dubai, United Arab Emirates

Welcoming guests to the hotel in a polite, friendly and helpful manner. Handling Check in and Check out as per the standard procedure. Answering telephone inquiries promptly & professionally & transferring calls on. Handling Vikas System, CID system and DTCM.Dealing with and resolving customer complaints. Checking function sheets. Handled Reservations.Managing group bookings for conferencing, the restaurant and accommodation. Preparing Room allocation for the next day as per the request.Keeping up to date on all hotel products, services, pricing & promotional offers. Completing the night auditing procedures with accuracy and attention to detail. Maximize sales revenues through up selling and marketing programmes. Provide information and literature about the hotel in person and via telephone. Ensuring all relevant paperwork has been completed in order for a smooth handover at the end of the shift.

United Arab Emirates

Alleppey Area, India

1. Register guests and assigns rooms. Accommodates special requests whenever possible.2. Assists in preregistration and blocking of rooms for reservations.3. Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.4. Understands room status and room status tracking.5. Knows room locations, types of rooms available, and room rates.6. Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.7. Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early chek-ins, special requests, and day use rooms.8. Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.9. File room keys ( only for manual room key hotels)10. Knows how to use front office equipment.11. Process guest check-outs.12. Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange,13. Follows procedures for issuing and closing safe deposit boxes used by guests.14. Uses proper telephone etiquette.15. Uses proper mail, package, and message handling procedures.Courier Mail Register16. Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.17. Attends department meetings.18. Reports any unusual occurrences or requests to the manager or assistant manager.19. Knows all safety and emergency procedures, Is aware of accident prevention policies.20. Maintains the cleanliness and neatness of the front desk area.21. Done all procedures in Night Audit in a smooth way.21. Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.

Cochin Area, India

Read log book• Print shift reports & attend briefing• Check traces & arrivals• Check room blocks • Check exp. arrival Welcome Letter & Key Jacket.• Check expected VIP / suite arrivals• Know the status & forecast• Tally messages and update on welcome letter & Key Jacket.• Check birthdays for Expected & • In house guests• Send same day arrivals amenities report to room service• Do departure control (if required)• Ask reservations for any billing • letters & Vouchers to be recd.• Relay room blocks and special • request• Check cleanliness of the area• Arrange for traditional welcome if any.• Look for any H/K discrepancy• Send the C – Forms• Check supplies• Update all guest details• Check arrival reg. Cards for the same day and forward to Duty manager. • Follow up on any room change • Requests if any.• Tally room block with H/Keeping• Send amenities report for the next day arrivals. Handled Resrvations• Leave log notes & give proper Handled Night Audit • handover to next shift

Alleppey Area, India