Clients: Kalahari Resorts // Masonite // BOSS Snowplows // OPTIMA Batteries

• Educated customers about our 40+ beers that we have rotating on tap throughout the year • Developed weekly sales reports to inform sales reps on emerging opportunities within the market• Coordinated and co-managed events to drive additional engagement with the product to further build brand affinity• Co-organized the Sustainability Committee

• Strategic and tactical lead for all digital platform including LinkedIn, Facebook, and Angie’s List, with a focus on driving new business• Develop new business through estimate and proposal creation for all prospective new clients• Coordinate all project timelines and employee schedules to ensure all work is completed on time• Manage all aspects of payroll, billing, and HR for the entire organization

• Promoted events and sold tickets via email, phone, and in-person• Supported management by organizing and responding to 60+ support tickets and emails daily• Interacted with customers by providing detailed, personalized, friendly, and polite service to ensure customer retention• Tasked with complex ticketing projects on a weekly basis• Helped managed training of staff in using our ticketing system and support email

• Created a weekly schedule for our social media posts on Facebook, Instagram, and Twitter• Created monthly newsletters to be sent to over 5,500 recipients• Assessed analytics on social to further enhance our readership• Conducted research to better understand who our target audience is• Created visual marketing items for distribution to volunteers, sponsors, and social• Helped put together their annual appeal campaign for distribution in early November• Part of the planning committee for their annual fundraising event in Fall• Canvased around the Harambee neighborhood to enlighten residents about how our tools and resources can help the community

• Proactively managed day-to-day social media engagement for the UW-Milwaukee’s student-run news site• Created and promoted content through a variety of communications channels to promote latest news and developments • Refined and boosted content strategy based on metrics