At Senior Helpers of West Jacksonville, the Community Relations Manager plays a key role in building and nurturing relationships with the local community. This position involves not only managing community outreach efforts but also contributing to sales, marketing, and social media strategies. The coordinator is responsible for creating and executing compelling content, enhancing brand presence, and driving community engagement to support the company's mission and growth objectives.

• Evaluate students on tactics, techniques, and procedures in the field, simulated and classroom conditions and advise, assist, coach, mentor, teach, and train Reserve component Soldiers during training and pre-deployment exercises.• Tailor individual training sessions to create situations requiring the student to perform techniques in areas of weakness.• Training includes but is not limited to the classroom, hands-on, simulation/virtual, field environment and exercises, combat scenario-driven, and live-fire in a realistic and safe environment.

• Oversee all facilities operations for 3 floors in 2 buildings totaling 65,934 square feet• Coordinate, schedule and manage all office upgrade projects and renovations• Coordinate all internal moves, work with IT personnel to ensure the internal employee move process works efficiently and smoothly• Provide customer service to all vendors, visitors, and employees• Work with property management in each facility pertaining to daily operations of the buildings ensuring work orders are completed and contractor maintenance is handled etc• Work with facility management to maintain floors plans and space allocations as needed• Create and maintain desktop procedures for facilities functions in each location and completing monthly reports• Track and process all invoices related to building operations, maintenance, and construction• Provide clear direction to staff on what daily tasks in each building are and prioritize tasks to ensure each request is addressed in a timely manner• Support the Facility, Safety, and Security teams• Monitor and update FM: Interact• Communicate badge access to 300+ employees, including visitor and vendor badges• Maintain and schedule for 5 conference rooms• Interact with Human Resources for New Hires, Terms, and Ergonomic equipment requests• Interact with vendors to set up appointments• Work with the S2 NetBox database and FARGO HDP badge printer• Project Manager for all construction and site improvements in Jacksonville• Assist in the organization and execution of company-sponsored events• Pick up mail from the post office and pick up checks from the bank• Coordination of projects and ongoing maintenance with contractors and vendors• Assist with basic IT troubleshooting and issues• Monitoring and stocking all paper stations on the floor• Monitor shred bins on the floor for pickup• Point of contact for after-hours emergencies

• Created and launched the Customer Service job-aid SharePoint internal website and was designed to increase Customer Service knowledge in a simple to understand and quick to assess layout.• Was responsible for maintaining the Customer Service job-aid website with new processes and procedures.• Created the Excell data tracker for the Customer Satisfaction Survey to increase and improve customer expectations.• Created PowerPoint slides and reported on data for the Customer Satisfaction Survey and Quality Control for the end-of-month business reports.• Communicated daily with the Customer Service Vice President, Managers, Supervisors, and Team Leaders to understand concerns and issues related to the staff and knowledge base of all Customer Service positions.• Cross-group collaboration to stay abreast of all new processes and procedures company-wide.• Communications manager for all customer-facing departments to 500+ employees in multiple locations.• Collaborated with Customer Service Performance Coaches to identify areas of improvement and built targeted training.• Assisted the Customer Service department with interviews, job fairs, and hiring decisions.• Floor walked the Customer Service Call Center to assist Customer Service Representatives with escalated calls and issues.• Pulled and graded calls for coaching opportunities, client requests, and other business needs.• Designed, collaborated, or assisted with Excel-based projects to achieve all the Customer Service department's needs.• Volunteered as the Back-up Workforce Coordinator.• All other duties as assigned.

• Provided daily leadership to Customer Service staff to meet customer expectations, identifies system and workflow improvements to enhance the team's efficiency.• Trained the entire Jacksonville Customer Service site on new abilities of the RightFax tool.• Assisted all Customer Service staff with identifying root causes and explain the best solution to resolve customer concerns in an expedient manner.• Was a mentor in the nesting and shadowing period for new hires within the Customer Service department.

• Responsible for assisting our clients and customers by responding to inquiries pertaining to mortgage loan servicing and other general concerns within a call center environment via all forms of electronic communication (phone, email, fax).• Designed spreadsheets that are now part of the companies online job aide used as a daily essential job reference in the Customer Service Department.• Provided customers with resolutions to their questions regarding their mortgage by reviewing their mortgage documents including HUD, Note, Deed, Title etc.• Assist with identifying root causes and explain the best solution to resolve customer concerns in an expedient manner with mortgage inquiries, payments, tax issues etc.

• Non-Commissioned Officer in the supervision of all field artillery tactical data systems and fire control operations in field artillery system platoon fire direction center.• Supervised and performed computer operations including fire mission processing, fire plan schedules, database construction, and data management. Initiates computer center operations, including establishing control information, communications with digital subscribers, and database initialization.• Responsible for the health, welfare, training, professional development, and monthly counseling for eight Soldiers and responsible for section equipment valued in excess of $250,000.

• Provided exceptional customer service, while achieving sales and margin goals, through effective management of five Sales Specialists and eight Floor Associates thought out four departments.• Maximized productivity and profitability by balancing sales and expenses, identifying sales opportunities, and setting standards for excellent service.• Demonstrated knowledge of the company’s mission, purpose, and goals and the ability to help employees successfully achieve them.

• Helped ensure the overall operational integrity of the store, with oversight of vital functional areas such as the Receiving and Lumber Department.• Mentored and guide four employees, ensuring all are well-trained and capable of performing assigned duties.• Provided exceptional and responsive service, greeting and acknowledging all customers in a friendly, professional manner.

• Dedication to exceptional customer service, offering expert advice to customers on products in a variety of categories.• Served as the friendly, knowledgeable face of the sales force, exceeding customers’ expectations with every interaction.• Guided and mentor fellow associates by example, by meeting and transcending high customer service standards.