Thomas Scoville's Location
Salt Lake City, Utah, United States, United States
Thomas Scoville's Contact Details
Thomas Scoville work email
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Thomas Scoville personal email
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About Thomas Scoville
Thomas Scoville is a Hospitality and Customer Service Leader at Retired Tom. He possess expertise in hotels, resorts, revenue analysis, food and beverage, hospitality industry and 22 more skills.
Thomas Scoville's Current Company Details
Retired Tom
Hospitality and Customer Service Leader
Thomas Scoville Work Experience Details
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Man About EverythingRetired Tom Nov 2023 - PresentMillcreek, Utah, United States
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Flex Experience Optimization SpecialistIhg Hotels & Resorts Feb 2014 - Sep 2024Salt Lake City, Utah, United States -
Team Manager, Customer CareIntercontinental Hotels Group (Ihg) Feb 2014 - Nov 2021Greater Salt Lake City Area
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General ManagerDays Inn Clearfield Jan 2011 - Apr 2013Clearfield, UtOversaw all aspects of the daily operations of this 57 room franchise hotel, including maintenance, housekeeping, and front desk services. Lead property to achieve Chairman’s Award for Excellence each year, improved overall QA and TripAdvisor scores, increased ADR, and enhanced guest services including converting to 100% non-smoking facility.
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Vice President - OperationsBen Lomond Suites Llc Mar 2010 - Jun 2010Vice President and General Manager of the Ben Lomond Suites Historic Hotel in Ogden, Utah. -
PresidentInns West Management, Inc. Jun 1991 - Mar 2010Owner of hotel management and hospitality technology consulting company. Develop short-term consulting contracts and assist properties in the creation of budgets, marketing plans, and in the development of staff. Create standards and implement programs to ensure positive guest experiences. Create revenue management guidelines and instruct staff on methods of optimizing revenues.
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Operations ManagerProspector Square Lodge And Conference Center Sep 2008 - Jan 2009Oversaw daily operations of this 250-room resort hotel/condominium complex, with focus on service to the owners and guests. Responsible for maintenance, housekeeping, and front desk services. Oversaw the rental program and was responsible for network and telephone systems administration.
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Resort ManagerWorldmark By Wyndham Dec 2004 - Aug 2008Responsible for all operations of a condominium vacation club with 64 units, an independent homeowners association with 16 timeshare condos, and the Wolf Creek Recreation Facility. Oversee all aspects of housekeeping, front desk operations, maintenance, swimming pool operations, and the management of the two homeowners’ associations. Assist in the preparation of 4 financial statements each month along with annual operating and capital budgets.
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Vice President - LodgingSugarbush Resort Aug 2003 - Nov 2004Responsible for the Lodging Division of Sugarbush Resort, including the 42 room Sugarbush Inn, 5200 sq.ft. Conference Center, and 110 Condominiums throughout the resort area. Oversaw a staff of 75 including the food & beverage staff for two restaurants. Successfully reorganized the lodging division to work more cohesively with the resort’s management team and gain greater market presence and penetration. Implemented revenue management programs, serving as chair of the revenue committee for the resort. Helped in revitalizing the sales effort and building non-ski related business for the Inn & Conf. Center.
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Director Of Perfomance SystemsPremier Resorts Dec 2000 - Aug 2003Responsible for the development and implementation of revenue management and marketing systems for resort properties in Hawaii, California, Idaho, Utah, Colorado, Arizona, and South Carolina. Primary duties include working with property management to identify revenue opportunities and measure marketing program performance and reservation systems performance. Also served as interim general manager for Premier managed property on Maui, HI. -
General Manager - Deer Valley ClubPremier Resorts Jun 1998 - Dec 2000Responsible for the day to day operations of this exclusive 30 town home luxury membership resort with five star services. Trained a strong team to enhance service levels and created aggressive programs for member’s enjoyment. Implemented new operating procedures and improved the accounting process. Installed new technology systems and managed a $2 million reconstruction and remodeling project.
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Director Of Performance ConsultingChoice Hotels International Mar 1997 - Jun 1998Created and led a new department within Choice called Performance Consulting, serving as the department’s first Director. Goal was to use technology tools including yield management software, to enhance the individual property’s revenues and profitability. -
General ManagerQuality Inn Airport Nov 1990 - Mar 1997Responsible for the day to day operations and marketing of this 189-room full-service convention hotel with an average staff of 90 employees. Was instrumental in increasing overall revenues by aggressive marketing and development of area corporate business resulting in a 65% increase in profits from 1990-1995. Duties included budgeting, P&L formulation and analysis, sales and marketing efforts, guest satisfaction systems, alcohol and food service training, menu formulation, franchise compliance, staffing guidelines, and personnel issues. Achieved cost savings through innovative use of technologies, including computerized property management system, and use of PC based network. Oversaw renovation of all public areas and conversion of portion of guestrooms to suites.
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Divisional Manager - OperationsHilton Hotels Corporation 1986 - 1988
Thomas Scoville Skills
Hotels
Resorts
Revenue Analysis
Food And Beverage
Hospitality Industry
Hospitality
Event Management
Hospitality Management
Tourism
Event Planning
Sales
Budgets
Customer Service
Team Building
Sales Management
Customer Satisfaction
Yield Management
Restaurants
Leadership
Hotel Management
Management
Menu Development
Marketing
Training
Property Management Systems
P&l
Hotel Booking
Frequently Asked Questions about Thomas Scoville
What company does Thomas Scoville work for?
Thomas Scoville works for Retired Tom
What is Thomas Scoville's role at the current company?
Thomas Scoville's current role is Hospitality and Customer Service Leader.
What is Thomas Scoville's email address?
Thomas Scoville's email address is to****@****ink.net
What skills is Thomas Scoville known for?
Thomas Scoville has skills like Hotels, Resorts, Revenue Analysis, Food And Beverage, Hospitality Industry, Hospitality, Event Management, Hospitality Management, Tourism, Event Planning, Sales, Budgets.
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Thomas Scoville
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