Thomas Scoville Email & Phone Number

Millcreek, Utah, United States

Salt Lake City, Utah, United States

Greater Salt Lake City Area

Clearfield, Ut

Oversaw all aspects of the daily operations of this 57 room franchise hotel, including maintenance, housekeeping, and front desk services. Lead property to achieve Chairman’s Award for Excellence each year, improved overall QA and TripAdvisor scores, increased ADR, and enhanced guest services including converting to 100% non-smoking facility.

Vice President and General Manager of the Ben Lomond Suites Historic Hotel in Ogden, Utah.

Owner of hotel management and hospitality technology consulting company. Develop short-term consulting contracts and assist properties in the creation of budgets, marketing plans, and in the development of staff. Create standards and implement programs to ensure positive guest experiences. Create revenue management guidelines and instruct staff on methods of optimizing revenues.

Oversaw daily operations of this 250-room resort hotel/condominium complex, with focus on service to the owners and guests. Responsible for maintenance, housekeeping, and front desk services. Oversaw the rental program and was responsible for network and telephone systems administration.

Responsible for all operations of a condominium vacation club with 64 units, an independent homeowners association with 16 timeshare condos, and the Wolf Creek Recreation Facility. Oversee all aspects of housekeeping, front desk operations, maintenance, swimming pool operations, and the management of the two homeowners’ associations. Assist in the preparation of 4 financial statements each month along with annual operating and capital budgets.

Responsible for the Lodging Division of Sugarbush Resort, including the 42 room Sugarbush Inn, 5200 sq.ft. Conference Center, and 110 Condominiums throughout the resort area. Oversaw a staff of 75 including the food & beverage staff for two restaurants. Successfully reorganized the lodging division to work more cohesively with the resort’s management team and gain greater market presence and penetration. Implemented revenue management programs, serving as chair of the revenue committee for the resort. Helped in revitalizing the sales effort and building non-ski related business for the Inn & Conf. Center.

Responsible for the development and implementation of revenue management and marketing systems for resort properties in Hawaii, California, Idaho, Utah, Colorado, Arizona, and South Carolina. Primary duties include working with property management to identify revenue opportunities and measure marketing program performance and reservation systems performance. Also served as interim general manager for Premier managed property on Maui, HI.

Responsible for the day to day operations of this exclusive 30 town home luxury membership resort with five star services. Trained a strong team to enhance service levels and created aggressive programs for member’s enjoyment. Implemented new operating procedures and improved the accounting process. Installed new technology systems and managed a $2 million reconstruction and remodeling project.

Created and led a new department within Choice called Performance Consulting, serving as the department’s first Director. Goal was to use technology tools including yield management software, to enhance the individual property’s revenues and profitability.

Responsible for the day to day operations and marketing of this 189-room full-service convention hotel with an average staff of 90 employees. Was instrumental in increasing overall revenues by aggressive marketing and development of area corporate business resulting in a 65% increase in profits from 1990-1995. Duties included budgeting, P&L formulation and analysis, sales and marketing efforts, guest satisfaction systems, alcohol and food service training, menu formulation, franchise compliance, staffing guidelines, and personnel issues. Achieved cost savings through innovative use of technologies, including computerized property management system, and use of PC based network. Oversaw renovation of all public areas and conversion of portion of guestrooms to suites.