Thomas Seamon Email & Phone Number

Hamden, Connecticut, United States

● Outstanding face to face customer service and communication.● Delivering products to customers, commercial and residential.● Daily interactions with customers to ensure customer satisfaction.● Vast knowledge and familiarity of the different routes out of the Hamden branch.● Experience with the process of closing the warehouse and training new drivers.● Managing drivers and assisting in their day to day responsibilities and concerns.

Bethel, Connecticut, United States

● Hands on building stairs.● Delivering and installing finished stairs to customers.● Daily interactions with customers and clients making sure all projects are done to highest level of satisfaction.● Using a variety of machinery on a daily basis.

Danbury,

● Hands on building with blueprints and designs.● Using a variety of machinery on a daily basis.● Daily interactions with customers and clients making sure all projects are done to highest level of satisfaction.

Newtown, Connecticut, United States

Quality Control ● Trained all technicians on proper service call techniques. ● Followed up with customers after their service calls had been completed to ensure that all problems were resolved. ● Resolved service complaints by listening to customers’ issues and alleviating dissatisfaction.● Carried on all responsibilities of previous position as Broadband Lead Technician.Broadband Lead Technician Oct. 2005 – Sept. 2009● Ensured responsiveness and prompt resolution of installation and service calls, while always adhering to company quality and safety standards.● Completed all necessary equipment and field-training courses to remain up-to-date and knowledgeable in the field.● Interacted with customers daily.● Performed installations of telephones, cable, and internet in the field on a daily basis.● Used troubleshooting and problem-solving skills to resolve service issues. ● Incorporated safety skills into my daily work routine. ● Trained new technicians on how to perform service calls, equipment installations, and troubleshooting.● Worked closely with head-end on formatting channels and handling any issues that arose.