Thomas Seiger Email & Phone Number

Gainesville, FL, US

United States

Nashville, Tennessee, United States

• Serve as a lead and assist the manager in overseeing the activities of the Associate Provider Data Analyst and Provider Data Analyst.
• Ensure accurate, timely maintenance of critical provider information in nH Coordinate and provider databases.
• Synchronize data among multiple databases and application of business rules as they apply to each database.
• Complete ad hoc data pulls and QA checks to ensure a high degree of data integrity.
• Oversee all aspects of provider load/audit, troubleshooting, and all aspects of the provider tables.
• Serve as a liaison between all functional areas to resolve provider enrollment issues and ensure uniform and consistent data and data flow.

Gainesville, Florida Area

• Interacts with stakeholders to ascertain needs and develop reporting solutions.
• Creates and distributes custom reports using SQL query language Crystal Reports and SAP BI Server.
• Deploys database change scripts provided by third party vendors.
• Exhibits critical thinking abilities and applies them for continuous improvement of services.
• Demonstrates ability to think creatively, identify and make recommendations.
• Consistently demonstrates initiative and skills in planning and organizing work. Demonstrates ability to prioritize workload and ensures that all projects are completed by deadlines.

Stuart, Florida

• Primary Responsibilities:
• Both personal and company adoption of latest technical solutions related to use of cloud services and remote support tools.
• Engaging in customer advocacy, customer relationship building, and follow-up to sales on existing accounts.
• Assist in developing and improving framework for company customer support structure.
• Troubleshoot issue related to networks, wifi access, firewalls, sip phone systems and a wide variety of hardware and software issues.
• Hands on assistance with IT support center issue resolution when needed.

Pharmacy

• Provide professional system support/data support/analysis in the vital areas across hospital pharmacy. Primary Responsibilities:
• Data analysis and report writing for clinical and financial concerns having to do with pharmacy.
• Oversight of all pharmacy system including SAP Crystal Server, MS SQL databases, Oracle databases, multiple workstations, printers and various drug dispensing devices.
• Management of all system and application software upgrades and patches for pharmacy systems.
• Monitor and report all controlled substance usage for compliance with government and hospital policies.
• Assist Director in management of pharmacy inventory control and cost savings.

Customer Service

• Primary Responsibilities:
• Fulfilled a range of responsibilities as an account manager, engaging in customer advocacy, customer relationship building, and follow-up sales on existing accounts.
• Designed and Implemented training tools for on line and on site software implementation.
• Document and escalate issue resolution to software development.
• Active participation call in center IT desktop support.
• Develop and designed/distribute call center reports for volume.

NE USA

• Primary Responsibilities:
• Executed a broad spectrum of functions related to account management and sales operations in medical software industry.
• Implemented and trained ED doctors, nurses and office staff after software sales.
• Programed clinical customizations for site preferences.
• Management of offsite employees for medical billing service.
• Managed after hour calls for electronic medical records product.

Health/Health Care Administration/Management

Health Care Administration

High School Diploma, General Studies

General Education