Thomas Selvaraj Email & Phone Number

Chennai, Tamil Nadu, India

As Staff Product Manager at Freshworks, Spearheaded enterprise communication services, by managing multiple micros services to improve platform adoption across all freshworks products by enhancing customer satisfaction and increasing engagement across Freshdesk, Freshservice and CRM products. Communication services has been integral part of integration across all the product suite, enriching customer experiences by delivering key services, including:- Social messaging platform - Designed and launched a multi-channel social messaging platform supporting over 500M transactions across channels like WhatsApp, Google Business Messages, LINE, Instagram, and SMS, achieving over 100% YoY growth and enhancing customer retention.- Collaboration service enables a rich and contextual collaboration experience between agents within organizations to maximize productivity using Slack and MS Teams integration.- Real Time Systems offer data communication via websocket to cater use cases like notifications, agent status, dynamic updates in ticket and chay conversation widget. - Notifications service allows users to build notifications feeds and deliver real time through various channels to the users within freshworks products (web and mobile) and to end-user mobile devices. - Scheduler platform is a time and priority based queuing and relative scheduling platform for Freshworks products. - Webhook Service offer a uniform and resilient approach to send out webhooks internally within freshworks systems and to external systems. - Data Integration (iPaaS) assists to synchronize data between Freshworks suite of products and from various sources at scale, ensuring seamless integration.

Chennai, Tamil Nadu, India

Building unified messaging platform to provide seamless messaging, integration experience for our customers.* Define the messaging platform vision, strategy, and roadmap.* Collaborate with internal product teams to work on product requirements* Gathers, manages, and prioritise stakeholder requirements.

Chennai Area, India

Responsible for handling Freshworks Platform portfolio (Freshcaller, Freshconnect, FreshID, Freshbots) QA process & deliveries. Define the test strategy and approach for features, streamlining the test tools, automation framework within freshworks platform in align with freshworks IT engineering goals. Agile methodologies and process improvements for teams for quicker deliveries. Identifying opportunities & gaps to add value by building testing strategy in uncovered areas like scaling & reliability. Instrumental in hiring & building the QA team members.

Chennai Area, India

Verizon Wireless - SMART Care Tool, Prepaid - Product Catalogue Data, Web Application Testing, Cloud Computing Services - CaaS ( Computing as a Service), Remedy Ticketing System supporting the Information Technology Infrastructure Library

Web application testing for Investment Banking Product. I was involved Functional Testing, GUI Testing, Compatibility Testing, User Acceptance Testing.

I was involved in Credit Card Processing Product and was supporting User Acceptance Testing and break fix maintenance activities

B.E, Computer Science

Diploma In Computer Technology, Computer Science

Education record