Thomas Selz Email & Phone Number

Greater Minneapolis-St. Paul Area

Eagan, Minnesota, United States

Lead the sales strategy and account management of 18 grocery stores with a total revenue goal of $6.2 million for FY23- Exceed revenue goals yearly, hitting 105% of total sales goals in FY21 and 104% in FY22-Achieve the ranking of Top Account Manager for the company’s “Perfect Order” metric in FY23, which measures timeliness and accuracy of orders- Develop relationships and serve as primary contact for store leaders, merchandisers, and distribution teams in territory - Ensure clear and effective communication is provided to all stakeholders, with strong customer service skills to both external partners and internal teams - Oversee end-to-end sales and merchandising satisfaction, including troubleshooting production and delivery challenges- Analyze PowerBI reports and other data sources to gain insights into sales trends and execute on outlet-specific strategies- Meet or exceed incentive goals for brand portfolio partners consistently

Eagan, Minnesota, United States

- Develop relationships and serve as primary contact for store leaders, merchandisers, and distribution teams in territory - Ensure clear and effective communication is provided to all stakeholders, with strong customer service skills to both external partners and internal teams - Oversee end-to-end sales and merchandising satisfaction, including troubleshooting production and delivery challenges

Brooklyn Center, Minnesota, United States

-Managed the day to day operations of the office, including interacting with an average of 30 customers and stakeholders per day and assisting in the management of 6 employees-Developed and managed the relationships with 13 key accounts of dealerships, private airports, body shops, and mechanic shops that provided over 50% of regular rental business-Marketed business opportunities to new and existing partners, including growing one local account’s business rentals 120% over 12 months-Identified and implemented multiple cost-savings measures to save the operation $3,300 per month-Analyzed daily car reservation needs and collaborated with other offices to meet demand and keep car rentals at or above 90% of supply capacity-Promoted a customer-focused environment that grew business and consistently met customer service score goals, exceeding the corporate average of 85% “highly satisfied” customers monthly-Created a challenging, growth-oriented, and team based workplace where employees actively participated in daily meetings, role plays and road map training-Coached and developed multiple employees to internal promotions within the company-Utilized Microsoft Excel to track sales, generate reports, and forecast business trends-Adhered to strict corporate and personal ethical standards in company dealings

Greater Minneapolis-St. Paul Area

-Voted Enterprise Customer Service MVP in May 2018-Met individual sales and customer service goals-Ensured positive customer experience by analyzing and improving processes and points of contact-Modeled company standards and policies in interactions with customers, stakeholders, and coworkers-Developed supervisory and administrative skills necessary for managerial positions

Cambridge, Mn

I worked here for the summers of 2012, 2013 and 2016.-Greet customers and take orders-Sell products and washes to customers and earn commission-Run cash register and ensure proper exchange of money -Manage cleaning crew to produce quality work

Cambridge, Mn

-Machined parts for various companies-Filled large orders-Kept parts and machines free of debris-Prepared crates and boxes for shipment

Cambridge, Mn

-Clear brush and tree debris-Operate wood chipper -Prepare saws for cutting and any other use-Work with home owner to ensure quality work

Collegeville, Mn

-Cleaned various athletic facilities -Organized locker rooms for athletes-Sorted and delivered laundry-Maintained cleanliness in coaches offices

Bachelor’S Degree, Communication

Activities and Societies: Participated on the football team for 1 season.

Communication And Media Studies

Activities and Societies: Participated on the football team for 1 season.

High School

Activities and Societies: Participated in Football, Basketball, and Baseball all 4 years.