Thomas Senn work email
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Thomas Senn personal email
Service Delivery Management, IT Outsourcing, Sourcing Strategies, Multisourcing, Datacenter Management, IT Service Management, ITIL Process Management, Key Account Management, Offshore/Nearshore/Bestshore, Frameworks like MOF, Process Management, Continuous Improvement, Six Sigma, Lean Six Sigma, Microsoft Technologies, MCSESpecialties: Outsourcing, Service Delivery Management, ITIL, Microsoft Technologies
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Senior Expert Key Account ManagerAveniq Feb 2022 - PresentBaden, Aargau, Schweiz -
Key-Account-ManagerAvectris Ag Jun 2019 - Feb 2022Baden
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Service ManagerV-Zug Mar 2018 - May 2019Zug
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Head Of Service Delivery Manager Cluster 1T-Systems Schweiz Oct 2010 - Feb 2018Responsible for delivery of contractually agreed service activities forimportant Swiss customers of T-Systems Switzerland• Escalation management und management communication towards thecustomer on CxO level• Build new structures within Service Delivery Management organization• Transfer of Service Delivery Management support activities in to nearshore locations• Actively working in and leading the delivery units within the matrixorganization in order to improve quality and efficiency• Revenue/cost responsible in terms of P&L for the supported customers• Expand existing businesses of T-Systems customers within the group“Named Accounts” with add-on services or project related efforts• Demand/recommendation management for the customer• Responsible for the monthly reporting to the customer• Check on all internal charges (fixed) and external labor cost• Collecting all volumetric data and prepare them for invoicing to thecustomer• Creating/updating/amending offers• Leading a team of six Service Delivery Managers (direct reports)• Perform appraisal interview and define/review goal target/achievement• Support development of employees in their function and role• Creation of development plans in cooperation with the employee• Check and approve the monthly report of hours worked and release ofrequested over time -
Service Delivery ManagerCapgemini Feb 2010 - Oct 2010 -
Service Delivery ExecutiveEds, An Hp Company Jan 2007 - Aug 2010 -
Teamleader Windows Infrastructure Support SwitzerlandEds, An Hp Company Jan 2002 - Dec 2006
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Windows Infrastructure SupportEds, An Hp Company Feb 2000 - Dec 2001
Thomas Senn Skills
Thomas Senn Education Details
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ZfiInformatik -
ApmgItil
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Mittelschul- Und BerufsbildungsamtInformatik
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ExinItil
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University Of CambridgeEnglish
Frequently Asked Questions about Thomas Senn
What company does Thomas Senn work for?
Thomas Senn works for Aveniq
What is Thomas Senn's role at the current company?
Thomas Senn's current role is Senior Service Manager.
What is Thomas Senn's email address?
Thomas Senn's email address is th****@****ems.com
What schools did Thomas Senn attend?
Thomas Senn attended Zfi, Apmg, Mittelschul- Und Berufsbildungsamt, Exin, University Of Cambridge.
What skills is Thomas Senn known for?
Thomas Senn has skills like Itil, It Service Managment, It Outsourcing, Management, It Strategie.
Not the Thomas Senn you were looking for?
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1lukb.ch -
1notabase.com1 (044)-8XXXXXXX
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Thomas Senn
Senior Project Manager | Product Manager | Customer Experience | Digitalization | Change ManagementAarburg1franke.com
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