Thomas Shearer Email & Phone Number

Reconcile data stored in the PlanSource system against benefit invoices from various carriers. Create carrier self-bills for our customers. Create invoices in SalesForce for clients using data from invoices and self-bills. Follow up with benefit carriers regarding discrepancies found during audits and reconciliations. Work with brokers, clients, and team members to manage OE changes. Heavy use of Microsoft Excel vlookup and pivot table functions.

Ada, Michigan

Responsible for reconciling Medical/Dental/Vision/Life Insurance invoices from various carriers against our system for 39 companies. Prepared monthly invoices and self bills. Audited various insurance bills and payroll files. Ensured proper system configuration of the billing platform for each company’s yearly renewal. Created and audited yearly OE files for various carriers to capture new plan year changes.

Greater Grand Rapids, Michigan Area

Performed campus patrols and responded to all on campus emergencies while coordinating with outside agencies. Answered calls for, and problem solved, numerous customer service, mechanical, and safety issues. Developed and gave a freshman orientation safety speech for 3 years. Coordinated efforts to more effectively locate outstanding ticket offenders. Streamlined, and organized, the key control process. Responsible for training student officers on student responsibilities, patrol methods, and vehicle approaches for 10 years. Other duties included public relations, customer service, building and parking lot checks, answering multi-line phones, dispatching officers, jump starts, and vehicle lock-outs. Interim supervisor of two shifts while the normal supervisor was on active duty.

Dispatching of, and communication with 40 drivers and subsequent problem solving; being the intermediary between the drivers and other departments of the company while the driver was on the road; tracking of 100 trailers.

Responsible for fire prevention, firefighting, rescue, and hazardous material responses. Driver/Operator of crash and structural fire trucks. Hand-line man. Fire department dispatching, including medical, structural, and aircraft emergencies. Answered 911 calls and transferred them to the appropriate agencies. Other duties included daily, week, and quarterly reports. Answering administrative and civil engineering service calls. Created a computerized log book to enhance operators’ ability to efficiently document all incidents. Assistant NCOIC responsible for supervising the Fire Alarm Communications Center during supervisor vacations