Field Service Project Manager• Implement AMI/AMR Infrastructure Improvement projects to automatically obtain water meter readings within 24 hours a minimum of 99% of all accounts.• Lead teams of up to 7 technicians with full responsibility for the installation of over 4000 endpoints for water utilities throughout the U.S.• Subject Matter Expert that trains new employees on hardware and software tools• Responsible for up to 5 projects nationwide• Train, supervise and mentor new employees and contractors on products, product changes and product installation • Work with Engineering and Sales departments to enhance customer relations by implementing innovative software solutions and by sharing knowledge specific to each client.• Collaborate with IT Department to ensure Ethernet communication connections between Zenner’s Texas server and product data collection devices throughout the U.S.• Apply mechanical knowledge and team collaboration to create new installation diagrams and documentation on new processes• Serve on a team that tests and troubleshoots new hardware and software under development for future deployment • Provide technical training and support to customers via on-site training, phone calls, email and GoTo Meeting SessionsField Service Technician• Served as electronic technician performing field installation and troubleshooting of the Stealth AMI system

Plant Process Engineer• Monitored performance of plant via historical trends and tests, identified production issues and documented solutions • Worked with operations on daily combustion concerns while implementing annual combustion training • Performed root cause analyses via Cause Mapping to diagnose and drive corrective actions in the operation process• Inspect various performance components to ensure production efficiency and achievement goals (specializing in pulverizers and T-Fired boilers)• Participated in Neuco Software implementation and operation to improve software intelligence and reliability• Produced formal equipment assessments at specified intervals, orally present findings to engineering team and submit required supporting documentation• Performed monthly audit of Generating Availability Data System for benchmarking and statistical analysis• Performed within and drove culture of regulatory compliance and safe workplace EtaPRO System Administrator• Implemented access through AD user groups for 400 users• Created and refined utilization guidelines for system end-users and administrators• Developed performance points to enhance awareness of plant overall efficiencyPI System Administrator• Managed 20k PI Points at plant for 400 users• Implemented and maintained an automatic back-up configuration to offset need for daily manual back-ups

Supervising operation of IT Help Central, a call-in help desk for university students and staff experiencing computer related problemsResponsible for daily opening and closing procedures of the office and maintaining the appearance of the facilitiesPrepare daily reports including collating staffing information, reporting on call center volume, and reporting of incident callsProvided desktop support for virus removal, software installations, and system maintenanceResponsible for supervising 8 Student Analysts and TechniciansStrive to minimize wait time for clients with goal of less than 2% of callers abandoning callProvide ongoing customer support by placing follow-up calls to clients of IT Help Central to determine satisfaction