Thomas Shelton Email and Phone Number
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Sixteen years of software development and billing systems experience at Comcast in leading the delivery of creative solutions that drives business process improvements across functional teams with a focus towards the customer experience and employee change management. Adept at quickly and successfully responding to ever changing environments to consistently achieve project goals through fostering relationships with stakeholders, product owners, and developers. Motivates and coaches a diverse team of engineers and contractors to manage requirements, iterate with feedback, and exceed expectations on the delivery of tools and features. Passionate about cultivating new innovative ideas with rapid prototyping to push continuous improvement.
Comcast
View- Website:
- comcast.com
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Senior Manager, Automation And Technology, Corporate FinanceComcast Oct 2022 - PresentPhiladelphia, Pa, Us
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Manager, Software Development And Engineering, Corporate FinanceComcast May 2020 - Oct 2022Philadelphia, Pa, UsLed a team of direct and cross-functional reports for solutions and development across a portfolio of ServiceNow, .Net Core, Node.js, and Alteryx powered projects from business strategy prioritization through the delivery of stable and secure products. Developed talent by providing coaching, executing career growth plans, tactical use of trainings, and driving ownership. Communicated business benefits, managed stakeholder relationships, and forecasted capital expense budgets.
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Analyst 5, Billing Support Systems, Corporate FinanceComcast Apr 2018 - May 2020Philadelphia, Pa, UsOperated in an agile project program as a technical business analyst to gather requirements, document business processes, and mediate between business owners and development teams for the Finance and Customer Care domains. Supported business transformation working sessions, facilitated strategic prioritization of feature roadmaps with senior leadership, and led the delivery of NextGen billing system features through demonstrations and user acceptance testing.
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Lead Billing Analyst, Is Implementation, West DivisionComcast Dec 2014 - Apr 2018Philadelphia, Pa, UsOversaw the day-to-day operations of a team of sixteen configuration analysts by delegating and monitoring the service level agreement of product, offer, and change management requests. Acted as subject matter expert on billing systems, data reporting, and governance of standards. Developed talent by providing coaching on soft skills, one on one support, and managing technical skill development plans. Developed business cases for capital expense to vendor enhancements.
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Senior Billing Analyst, Is Macro Automation, West DivisionComcast Apr 2011 - Dec 2014Philadelphia, Pa, UsImplemented an innovative and high-performance macro automation platform powered by C#.net and SQL Server technologies that operationalized processes which generated revenue, performed back office clean up, and transformed data based on business needs. Administered the virtual machine and database infrastructure including maintenance, backups, and security. Cross-trained team members for sustainability and quality of business-critical processes.
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Billing Analyst 2, Information Systems Configuration, Houston RegionComcast Sep 2008 - Apr 2011Philadelphia, Pa, UsGained a mastery of the CSG billing system by performing configuration of new products and offers, auditing existing data for changing business needs, and providing reporting support for Finance and Engineering teams. Areas of expertise includes bill codes, enhanced campaigns, taxation categories and calculations, locks and rules, customer eligibility, equipment provisioning, delinquency action plans, and work order creation.
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Senior Administrative Clerk, Location Serviceability, Houston RegionComcast Feb 2008 - Sep 2008Philadelphia, Pa, Us
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Tier 3 Tech Support, Customer Service, Houston RegionComcast May 2006 - Feb 2008Philadelphia, Pa, Us
Thomas Shelton Education Details
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University Of PhoenixGeneral
Frequently Asked Questions about Thomas Shelton
What company does Thomas Shelton work for?
Thomas Shelton works for Comcast
What is Thomas Shelton's role at the current company?
Thomas Shelton's current role is Senior Manager, Automation and Technology | Master of Business Administration | Strategic Growth, Tactical Execution, and Solution Architecture.
What is Thomas Shelton's email address?
Thomas Shelton's email address is th****@****ast.com
What schools did Thomas Shelton attend?
Thomas Shelton attended University Of Phoenix.
Who are Thomas Shelton's colleagues?
Thomas Shelton's colleagues are Amanda Wallace, Ms. Linda Blount, Saravanan Sakthivel, David Sowah., Bhavya M, Ariel Lopez, Maheswaran G.
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