Principle accountabilities in current role:• Making outbound calls to prospective and existing customers and demonstrating high standards of customer care. • Effectively managing new leads and ensuring actions are recorded accurately.• Actioning feedback to estate agents, buiders and other outside agencies.• Ensuring documentation (including Decision in Principle packs) are issued in a timely and efficient manner. • Building and maintinaing professional and psoitive working relationships with colleagues, customers and outside agencies. • Communicating with and working alongside Mortgage Advisers to ensure leads are processed, transferred and organised correctly. • Ensuring written communication in letters and emails is of a high standard without grammatical or spelling errors. • Completing all administration in a timely and accurate manner.• Using a range of ICT software confidently. • Providing coaching and support to team members.• Clerical and administration tasks including word processing, collecting and analysing information and data, organising accounts.• Providing outstanding customer service (including via email and telecommunications.)

Skills, knowledge and areas of responsibility acquired and managed through employment at Technical Converters:• Working with a variety of individuals including outside agencies. • Process of stock taking, stock replenishing, product knowledge and selling.• Close co-operation with colleagues to monitor, balance and evaluate workload.• Improving task execution and processes through reflection and evaluation.• Liaison with both existing and prospective customers.• Preparing and organising administrative documents.•