Thomas Shields Email & Phone Number

Los Angeles, California, United States

Newport Beach, California, Us

• Conducted visits to various locations to connect with veterans and veteran organizations, fostering strong relationships with the Department of Veterans Affairs and affiliated entities.• Collaborated with local and national VA entities to enhance service delivery and organized meetings with veterans and VA representatives.• Understanding of the federal procurement process and knowledge of contracting with multiple federal agencies. • Informed VA entities and community partners about offerings, ensuring veterans were aware of their rights, benefits, and available resources.

Los Angeles, California, Us

• Led analytics team to capture Net Promoter Score, Customer Effort Score, and Client Satisfaction Score, maintaining NPS above 85% and Customer Satisfaction above 90% for four consecutive years.• Conducted data analysis through various channels like interviews, focus groups, and surveys to optimize touchpoints within disaster client journeys.• Collaborated with Marketing, Communications, and Development Teams to capture and share client stories.

Los Angeles, California, Us

• Developed architecture and tools to optimize interactions with individuals and communities affected by disasters, ensuring a best-in-class experience both domestically and internationally.• Built a client experience program for Team Rubicon's rebuild initiatives, focusing on disaster case management and disaster resiliency for over 250 homes.• Led the Client Experience program at Team Rubicon, ensuring individuals and communities affected by disasters receive top-notch support and services.

Van Nuys, California, Us

• Developed customer relationship programs and sales strategies for medical device markets in hospitals, clinics, and outpatient surgery facilities.• Created messaging for hospital C-suite presentations and pitches, driving sales into approximately 100 key hospital relationships.• Built data analytics and revenue tracking for all current customers to enhance customer engagement and successful B2B sales journeys.

• Developed procurement process for new medical clinic build-outs in emerging international markets.• Acted as sales liaison and strategist, offering executive medicine programs to multinational corporations and Saudi Royal Family members.• Directed operations, including recruitment, inventory procurement, standardizing procedures, and investor proposals.

West Orange, New Jersey, Us

• Led patient experience program, increasing hospital net-revenue by $2.5 million in 1st year.• Developed customer journey visualizations and success story capture for improved service.• Built B2B strategy with marketing team, attracting 1,700+ new patients yearly.

• Led multiple special projects including the H1N1 influenza pandemic response and Hurricane Katrina rescue team.• Provided advanced life support to the 43rd President of The United States, collaborating with various government agencies.• Managed emergency medical responses within Capitol Hill and implemented a district-wide paramedic education program.

Randolph Afb, Tx, Us

• Developed rescue protocols for United States Air Force airport rescue firefighters based on Computer Aided Designs (CAD) for all aircraft in operations.• Conducted hazardous materials response, confined space rescues, and provided emergency medical care as an EMT-paramedic.• Maintained Top Secret Clearance while serving as an Aircraft Rescue Firefighter and Structural Firefighter.