Thomas Shirley, Mba Email & Phone Number

Atlanta, Ga, Us

Atlanta, Georgia, United States

As a Systems Engineer and SME for Microsoft Intune, I lead strategic initiatives in endpoint management. With deep expertise in Intune, I design and implement policies, troubleshoot complex issues, and optimize environments for peak performance. I collaborate with vendors, provide training, and drive continuous improvement to ensure efficient and secure device management across the organization.

Greater Atlanta Area

Meet with C-Executives to design/implement solutions that use technology to increase productivity, reduce operational expenses, increase customer service/response times, and to ensure a highly professional and enjoyable experience.

Woodstock, Ga

A leader of several teams including customer service, technical support, and collections agents on various client programs in a business process outsource customer engagement center. Developed and implemented quality assurance procedures and scorecards for various campaigns and analyzed voice of customer data captures to provide feedback and process improvement suggestions to clients as well as facilitate daily coaching with team members. Oversaw and developed workforce management procedures on campaigns to determine call arrival patterns and identify staffing needs, interview and screen potential candidates for hire, and strengthen relationships by communicating on goals and methodologies with executives of various clients

Twentynine Palms, California

Trained and mentored Marines on duties and responsibilities of safe operation of the howitzer weapon system, machine guns, close order drill, and more. Created database for tracking annual training statistics and personal information. Administered distance learning exams from the Marine Corps Institute. Created monthly barracks guard schedule an managed equipment and gear inventory for the unit.

Kennesaw, Georgia

Recruited men and women by canvassing, screening, selling, and processing for enlistment in accordance with systematic recruiting procedures. Conducted individual planning and analysis to develop and implement productive monthly/weekly/ daily plans to ensure mission accomplishment.Established, maintained and fostered effective relations within the local community and with assigned schools to promote a positive image of the Marine Corps. Mentored and developed the enlisted men and women to prepare for recruit training and life as a Marine.

Camp Lejeune, North Carolina

Trained, mentored, and supervised a team of Marines in the conduct of live artillery fire. Maintained personal accountability of $2.2 million worth of equipment. Ensured safety of all personnel as well as accuracy of ammunition loaded and weapon trajectory during live fire operations.

Master Of Business Administration - Mba, 3.8

Bachelor Of Arts - Ba, Organizational Management And Leadership, 4.0

Graduated Magna Cum Laude

Associate Of Applied Science, Business Management, 3.81

Certificate, Human Resource Management