Thomas Short

Thomas Short Email and Phone Number

Operations Manager @ tmc3
Kingston upon Hull, England, GB
Thomas Short's Location
Kingston upon Hull, England Metropolitan Area, United Kingdom
About Thomas Short

A. Delivering high-quality customer support/Experience. B. People Manager. C. ITIL foundation v4 E. Customer and supplier management. F. Incident Management

Thomas Short's Current Company Details
tmc3

Tmc3

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Operations Manager
Kingston upon Hull, England, GB
Thomas Short Work Experience Details
  • Tmc3
    Operations Manager
    Tmc3
    Kingston Upon Hull, England, Gb
    View
  • Tmc3
    Operations Manager
    Tmc3 Aug 2023 - Present
    Remote
    View
  • Nhs Digital
    Service Analyst
    Nhs Digital Mar 2022 - Aug 2023
    View
  • Kcom
    Business Technical Support Manager
    Kcom Oct 2021 - Mar 2022
    Hull, England, United Kingdom
    View
  • Nasstar
    Customer Experience People Manager
    Nasstar Aug 2021 - Oct 2021
    Hull, England, United Kingdom
    View
  • Kcom
    Customer Experience People Manager
    Kcom Sep 2016 - Aug 2021
    Hull, United Kingdom
    Leading multiple teams of technical support analyst and engineers. Providing support, guidance, leadership and direction. Development, 1-2-1 feedback, delivering on SLAs and KPIs, incident management, following ITIL framework. B2B and B2C support and service. vendor management. Creating processes and workflow. recruitment.
    View
  • Voxpro
    Google Nest Technical Support Specialist
    Voxpro Nov 2015 - Aug 2016
    A. Delivering high-quality customer support. B. Answering inbound phone calls. C. Providing technical support. D. Creating clear and detailed case notes.
    View
  • Telenetwork
    Help Desk Team Lead
    Telenetwork Jul 2014 - Jul 2015
    Work From Home
    A. Delivering SLAB. Conducting performance reviews.C. Taking inbound calls from customers for internet and computer supportD. Selling Anti-Virus SoftwareE. Installing Anti-Virus SoftwareF. Troubleshooting computer/office equipmentG. Installing Routing equipmentH. LAN/WAN Support I. Use of VPN Software J. Providing Quality Assurance assessments.
  • Diamond Resorts International®
    Data Entry/It/Team Lead
    Diamond Resorts International® Feb 2012 - Jul 2014
    Orlando, Florida Area
    A. Direct MarketingB. Cash HandlingC. Training OPC/assisting Management with Booking Software.D. Developing new methods to use in order to enhance productivity.E. Delivering High-Quality customer service.F. Inputting data from tours into computer.G. Trouble Shooting computer and office equipment. H. Working with OPCs to help them book tours.I. Training OPCs on Diamond Resorts guidelines.J. Inventory.K. Use of VPN
    View

Thomas Short Education Details

  • Ridgeland High School
    Ridgeland High School
    High School Diploma

Frequently Asked Questions about Thomas Short

What company does Thomas Short work for?

Thomas Short works for Tmc3

What is Thomas Short's role at the current company?

Thomas Short's current role is Operations Manager.

What schools did Thomas Short attend?

Thomas Short attended Ridgeland High School.

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