Thomas Simone Email & Phone Number

Washington, Dc, Us

Operational Management• Work with Regional Operations Management to effectively implement an effective dealership contact strategy.• Collaborate with Account Management on diagnosis, analysis, and action plans to improve dealership performance.• Work with dealership management to gain support, change behavior and drive results.• Quickly build relationships at all levels of the dealership in order to implement changes.• Resolve customer service issues related to any OEM program.• Develop and maintain consistent contact schedule with assigned dealers.• Manage all activity tracking and account information in the sales contact system.• Communicate to management and Account Managers as needed on dealership activity challenges.• Manage all activity tracking and account information in the Salesforce.• Submit timely update reports, itineraries, and expense reports to management as required. Operational Execution• Complete all activities required to effectively analyze and diagnose dealership gaps and drivers.• Understand and assess dealership associates knowledge and skills related to in dealership training, program support, product knowledge, and retail tire sales.• Create and execute customized coaching solutions to improve dealership personnel performance across all areas.• Coach and assist dealership staff on tools and resources to effectively sell necessary products and services.• Deliver on-site value-added in dealership visits and coordinate efforts with Account and Operations Management.• Maintain familiarity with current learning and performance improvement industry standards, approaches, and innovations.• Act as a resource to provide information or determine the most effective way of meeting the needs of management, staff, clients or customers.• Perform competitive shop reports and provide competitive evaluations, as needed.• Assist Account Managers and Dealerships in understanding competition to develop product screen and pricing strategy.

Remote

• Provided dealers with marketing materials to enable success of promotions, allowing us to continue growing the dealer channel.• Assisted Account Managers and Dealerships in understanding competition to develop product screen and pricing strategy.• Collaborated with Account Management on diagnosis, analysis, and action plans to improve performance.• Completed all activities required to effectively analyze and diagnose dealership gaps and drivers.• Resolved customer service issues related to any OEM program.• Created and executed customized coaching solutions to improve dealership personnel performance across all areas.• Managed all activity tracking and account information in Salesforce.

Support floor leader responsibilities including providing peer-to-peer feedback on processes and standards, serving as the escalation point to assist associate peers in solving customer issues. Support supervisory tasks such as scheduling, payroll management, timesheet verification, and time and attendance. Participate in store employee onboarding and in hiring interviews as required. Contribute to continuous improvement of the customer experience and store operations by participating in the development of best practices and continuous product knowledge. Assist manager with operational functions, including merchandising, safety, reporting, supply orders. Adjust labor allocation pre-planning. And throughout your shifts to meet and exceed plans and forecasts. Ensure that customer orders are fulfilled according to quality and safety guidelines.

Responsible for operations of the branch including fleet needs, scheduling, interviewing, staffing needs and upkeep of branch. Marinating and running a 250-car fleet. Assist customers daily in rental process and qualifications. Achieve and maintain individual as well as branch sales goals, along with coaching and training new employees. I was also responsible for the branches accounts receivable. Along with maintaining relationships with our accounts like, Volvo, BMW, Mercedes, Porsche, Chevy and Ford.

Mclean, Virginia, United States

Major campaign leader on the T-Mobile marketing campaign, responsible for maintaining relationships with clients, along with acquisitions new clients and their business. Being solution oriented by fitting the best policy to each client need. Well equipped with public speaking, leading morning meetings, conference calls, and business trips.• Maintaining relationships with clients along with acquiring new clients.• Interviewing and hiring for entry-level positions.• Responsible for training of new staff in campaign knowledge.• Responsible office: updating sales spreadsheets.• Organizing and leading successful business trips. • Successively mastering knowledge of products and services of T-Mobile, along with contract agreements and client relationships.• Marketing Consulting for Elena Chikhlyaeva: President of AIR Business Consulting.