Thomas Slesar Email & Phone Number

Durham, NC, US

United States

Los Angeles Metropolitan Area

• Expertly use the appropriate BCD Travel tools and systems to complete requests
• Provide travel offers and advice to VIP and executive travelers and confirm travel reservations
• Fulfill all requests regarding necessary regulations (DOT, TSA, passports, visas, etc.)
• Proactively provide feedback to management and accurately process the complaint
• Adhere to BCD Travel policies and procedures to maintain quality control
• Consistently follow BCD Travel call and email guidelines

Cary, North Carolina, United States

• Advise and assist intellectually disabled (IDD) adults with community and home-based support services
• Offer consumers assistance with daily life skills and support to include socialization, communication, healthy living, vocational, community, simple meal preparation, transportation while remaining HIPPA compliant
• Identify the magnitude and importance of Medicaid’s Innovations Waiver services for IDD
• CPR and First Aid certified

Morrisville, North Carolina, United States

• Responsible for handling all customer interactions with professionalism and defined response timeframe
• Document all interactions required in Salesforce
• Report complaints and product safety to appropriate departments
• Achieve a consistent performance considering all KPIs requirements
• Compliance on deadlines on LMS courses.
• Handle complex escalations and investigations.

Cary NC

• Plan and process all commercial, group and personal travel for international and domestic travel reservations via phone, chat and email for company personnel, corporate customers, and visitors; includes adherence to.
• Advise travelers on and assist with processing passport and visa applications
• Site administrator, including development, programming, and technical support for core software programs
• Build strong relationships with internal and external customers by instilling confidence with accurate information
• Conduct report and analysis of key metrics including utilization of vendor assets for compliance and fiscal planning
• Implementation team for Deem and SAP Concur Travel tools

Raleigh-Durham, North Carolina Area

• Promoted (as manager) and participated (as wait staff) in nightly and weekly vendor provided sales contests which increased restaurant sales by an average of 15%
• Identified and resolved escalated customer issues in a skillful, respectful, and timely manner
• Supervised dining room staff for evening dining experience
• Open and close restaurant which included ensuring sufficient resources available for nightly operation
• Delivered exemplary customer service with relentless determination for customer satisfaction
• Consistently in top 10% highest sales weekly check average

RTP-NC

• Execute and deliver precise travel arrangements for IBM and Cisco VP, SVP and C level executives via inbound/outbound calls, and email
• Proactively recommended to clients efficient and alternate routes, lowest available fares, booking class and travel products/services with success over 90% of the time
• Site administrator Getthere
• Pacesetters award recipient

Raleigh-Durham, North Carolina Area

• Supervised daily flight banks ensuring on time arrivals and departures
• Managed daily international flight and developed excellent relationships with RDU Border Patrol

SERO - Cary NC

• Developed and perfected various sales techniques used to effectively close the deal averaging 80% confirmation on the first call