Thomas Smith Email & Phone Number

Tallahassee, FL, US

Tallahassee, Florida, United States

Tallahassee, Florida, United States

Tallahassee, Florida, United States

Tallahassee, Florida, United States

• Responsible for managing and implementing network, server, and storage solutions
• Manage Production and test ESXi environments
• Created and maintained an Azure Stack HCI cluster
• Managed backups using Commvault, Veeam, and Azure Backup
• Automation Processes using PowerShell and Microsoft Flow
• Created, migrated to, and managed infrastructure in Azure

Tallahassee, Florida Area

• Created and managed user accounts in a hybrid Azure AD environment
• Monitored Network infrastructure for outages and throughput issues
• Completed internal and public requests for information in Exchange
• Managed network share quotas and permissions
• Managed the user creation process

Austin, Texas Area

• Review platform, ETL, and reporting change requests for completeness, evaluate impact, and compliance with established release processes
• Review, approve/deny, and troubleshoot automated and manual deployment requests targeting test, cert, and production environments based on compliance with established procedures to evaluate the completeness of the.
• Established and manage the organizational catalog of service requests offered on the customer facing support site
• Provide best practice advice for implementation of CMDB entries, application monitoring, and CAB activities
• Develop, communicate, and implement business policies that make sense across multiple organizations
• Design a release process using Team Foundation Server (TFS) to help move to continuous build deployment process.

Austin, Texas Area

• Provide support for the enterprise Cognos platform to ensure developers can deliver reporting solutions and updates on time
• Support design, development, and deployment of reports
• Create process documentation to support deployment of reporting packages
• Triage incident and request ticket queues ensuring that critical incidents were completed within set SLAs

School Of Libary And Information Science

• Provide friendly, timely desktop support for students, faculty, and staff
• Provide hardware troubleshooting experience and training
• Assist in the development of new support procedures
• Assist with establishing a remote application software lab for CCI students, faculty and staff to centralize software key management and provide students with access to previously unaccusable programs
• Create student lab environments and access using Hyper-V by adding functionality to the student software lab
• Administer Active Directory groups and policies

FSU/FAMU School Of Engineering

• Created software documentation and training materials
• Designed informational brochures wrote web content and managed social media site content
• Provided troubleshooting and technical support for staff and customers
• Maintained physical and virtual servers, infrastructure equipment, and developer computers
• Tested TRACS Florida software on various Windows operating systems using VMware and Hyper-V

Tallahassee, Florida

• Responsible for the maintenance and accountability of the perpetual inventory of repair parts, rigging supplies, and marine maintenance equipment for entire state
• Maintain inventory and related fiscal data used in formulating budgetary requirements and maintain files to assure proper documentation and accountability of inventory items
• Responsible for initiating agency bid invitations and purchase orders for parts and services relating to field repair and shop operations
• Collateral duties included assisting with the implementation of purchased equipment, disaster response readiness, and facility management

Tallahassee, Florida Area

• Performed various duties troubleshooting, testing, and developing software and hardware components for fuel management systems
• Responsible for all desktop support
• Monitored customer portal performance, set up new users, installed hardware and software upgrades, and assisted with the design and implementation of network configuration changes.
• Routinely responsible for the setup and maintenance of virtual servers and web applications that connected to Microsoft SQL and Fox Pro databases

Tallahassee, Florida Area

• Managed the day-to-day operations of the Florida Boating Education Temporary Certificate Program with 140 members throughout the state
• Worked closely with personal watercraft and boat rental facilities around the state to educate them about the importance of boating safety and the state 'Livery Law' requirements
• Consulted with agencies in other states and with boating industry associations to help develop similar boating education programs in other states
• Worked with contracted developers to design and implement the state boating license system (bobber)
• Collateral duties included ordering office supplies, maintaining office equipment and vehicles, purchasing goods and services, facility management, disaster response readiness, and scheduling other OPS employees to.

NAS Cecil Field, FL/MCAS Beaufort, SC

• Worked as an intermediate “I” level technician on radar systems, tactical displays, forward looking infrared radar (FLIR), and aircraft flight control systems on E/A-6B, F/A-18, S-3B, and F-14 airframes
• Conducted annual and initial startup calibrations of the Consolidated Automated Support System(CASS) components, and provided software and hardware analysis working beyond a standard operator’s capabilities

Bachelor'S Degree, Information Technology

Aa, General Studies

Graduated with honors