Thomas Smith Email & Phone Number

London, England, United Kingdom

London, England, United Kingdom

• Helped with developing different ways to get new clients within the NHS. Developed knowledge of how NHS works, Hubspot and sequences to book meetings. Regularly attended events for company to help with exposure as a.
• Worked closely with my Account Executive to bring in new business. Met with Deputy COO of a trust at an event which helped accelerate our £220k deal to completion.
• Joined and hit target 3 out of the 4 Qtrs., I was there, making sure to overcome the qtr. I didn’t hit target by overachieving in the following qtr.
• Helped identify new ways we could expose the company to new potential clients.

White City

• Developed a new store that was underperforming as a loss maker to a profit-making entity. Streamlined payroll operations, whilst hitting the company set targets. When I took over, the unit was 80k under target 5 months.
• Brought the store back into profit within 6 months, which included additional P&L for the initial cost of setting up the store.
• Due to the performance of the store and networking with the head office staff, was inviting to be a part of a 14 store concept, where we tested new systems in store and gave feedback to how it could be improved the.

Oxford, United Kingdom

• Directly accountable for a new store opening. Responsible for setting up the store, overseeing staff training and establishing KPIs and sales targets. I was also accountable for developing & managing corporate.
• Successfully achieved store target of £1.1m for FY through my development of various corporate accounts.
• Streamlined out of date company procedures to ensure maximum efficiency and increased customer satisfaction.

Jermyn Street

• In this role I was accountable for a floor that produced £5 million p/a turnover. I identified various areas of opportunities to enhance the operations. Including having dedicated staff on the customer service desk to.
• Established several corporate relations resulting in an average deal size of 5k per sale.
• Exceeded all monthly sales targets for the store.

Regent Street

• Working alongside the store manager to help run a store with £3.1 million p/a turnover.
• Ensure store is compliant and assist in running stock takes helping get store to highest compliance score of 97.1% and under 0.5% stock loss across 2 years
• Maximise sales and service whilst continually monitoring the commercial performance of the store and make the necessary change to stay on top of this.
• Providing strong leadership for staff and excellent service for the customer throughout their experience in store
• Assist in the management of payroll to ensure we are within our cost/sales % target.
• Monitor daily KPIs and identify any opportunities of growth.

Bicester Village

To provide excellent customer service and satisfaction. To ensure that the shop floor is maintain fully stocked to allow for the customer to have the most choice available to them.To support the customer from entry to point of sale including till operation.

Oxford, United Kingdom

Key Responsibilities and Areas of work:To assist in the organisation of the Alumni dinner.To keep employee files up to date.To request references and manage vacancies for the FacultyTo support the administrative operation of the Faculty including filling; photocopying and checking expense claims for accuracy.