I lead a team of project managers to coach them to build long term customer and sub contractor partnerships. Anticipate client needs, promote responsiveness to customer requests and ensure quality of customer service through the development of new methods, techniques and systems. Provide weekly reports, immediately inform upper management of any issues or concerns and manage accounts within contract requirements, resulting in top audit scores. I maintain a sense of urgency with every service request no matter how big or small, the area the project resides and the contractors available. I also work directly with management in support of expanding P3’s service base, project support, maintaining existing relationships, contacting vendors and suppliers as required.

I was responsible for achieving individual performance and referral goals while providing managerial support to the Store Team as directed by the Store Manager. In conjunction with the Store Manager, I coached platform and service team members to ensure store performance and service goals are met. I lead with ethical integrity and embrace diversity and inclusion consistently with the Wells Fargo Visions & Values. In addition, effectively demonstrated all aspects of the Wells Fargo Customer Experience culture, including modeling and coaching to the Customer Experience Roadmap process. As a coach to subordinate team members, I was knowledgeable about Wells Fargo products & services with the ability to successfully navigate store-based systems. Through exemplary coaching, I partnered with the Store and Service Manager to ensure the operational integrity of the store. I assisted team members in maintaining a balanced approach to “minding the stores” compliance requirements and delivering exceptional customer experience. Along with the Store Manager, I was responsible for the effective scheduling of the store team and obtains a positive customer experience through coaching and managing store team members to Top Box Customer Service Scores in every customer interaction. This position required compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations.