Collaborates with senior engineers to design system architecture for new projects.Leads the installation, configuration, and deployment of software and hardware components.Integrates new systems with existing infrastructure, ensuring compatibility and optimal performance.Monitors system performance to identify and resolve issues proactively.Applies software updates, patches, and upgrades to maintain system security and functionality.Provides technical support to users and internal teams, addressing system-related queries and problems.Diagnoses and resolves complex system issues, often under time constraints.Conducts regular security audits and vulnerability assessments.Creates reports on system performance, incidents, and resolutions.Provides technical documentation to support training and knowledge sharing.Stays updated on the latest technologies and best practices in systems engineering.

Worked directly with clients’ accounts to fulfill all their company’s tech needs. Built deep, long-term relationships with clients & vendors. Documented, Reported, and responded to customer needs & feedback.Worked Proactively to create solutions for client's IT Infrastructure. Worked as point of contact for Client issues and Escalations.

Provided Level 1, 2, and 3 Tech support.Built out, Implemented, and Migrated Virtual Environments (VMware and Azure).O365 Management, LOB apps management, and Active directory Management. Installed, Configured, and Miniated client networks. Changed over RMM and PSA system internally.

Provided Level 1 and 2 Tech support.Assisted with Implementation and Projects. Provided On call support.Worked as a NOC Technician.

Built client relations through knowledge of product, services, and honesty.Provided tech support over the phone or on-site for new or existing clients and resolve the problem in a timely manner.Repaired software (Windows and Mac) related issues for new or existing clients.Identified virus' and malware and remove them through the assistance Geek Squad certified software.Provided sales support to new or existing clients to help upgrade software, hardware, or purchase a new workstation.