Thomas Somerville Email & Phone Number

Farmington Hills, Michigan, United States

Advised clients over the phone and in person towards debt management programs and other applicable lines of business, promoting financial wellness for our clientsManaged services within client accounts and partnerships across mortgage bankers, credit unions, law firms and other partnering organizations working with GreenpathParticipated in writing user stories and feedback sessions for new features on portals and other client services driven productsProcessed helpdesk tickets for coworkers and supported clients with their technical issues Addressed high-stress, isolated client scenarios while exemplifying empathy and professionalism on a daily basis and consistently maintained strong and exceptional quality and annual reviews

-Complete machinery compliance for various industrial facilities such as; compression/ boiler rooms and air handlers, to ensure overall temperature and electrical sustainability.-Troubleshoot and provide on the spot maintenance for urgent work orders submitted through radio transmission-Itemize budgets for all maintenance related supplies and work orders.-Generate invoicing and log various machine performance readings.

-Maintained facilities through various activities such as, painting, re-surfacing and re-tiling.-Assisted in the set up and break down of special events for the club.-Multi-tasked between maintenance work and front desk services.-Engaged in customer service while handling of money for member activity fees.-Operated various facility maintenance machinery.

-Performed various caddy duties for club members.-Established and maintained client relationships through rapport building and golf tips.

-Engaged in multi-tasking duties such as answering phones, food prep and cleaning various work spaces.-Maintained positive customer experience through interaction and accuracy.-Constructed pizzas from scratch.