- Data Analysis: Conducted in-depth statistical analysis of operational indicators to identify program strengths, weaknesses,and financial impacts, aiding in strategic decision-making.- Strategic Planning: Served as a key technical resource in evaluating strategic and business plans, contributing to bothsystem-wide and facility-specific growth initiatives.- Process Improvement: Assisted in developing and implementing operational plans, reviewing current procedures forefficiency, and recommending significant improvements.- Market Analysis: Performed thorough market analysis, identifying key areas for growth opportunities and potential threats,shaping business development strategies.- Report Development: Documented and prepared detailed Management and Committee Reports, analyzing businessdevelopment and strategic initiatives for executive review.- Presentation

- Manage social media accounts through innovative content development, resulting in a 30% growth on Facebook and 100% growth on Instagram within 1 year (11.1K follower growth).- Oversee influencer marketing program by negotiating 10 partner contracts, planning social media posts, blog articles, giveaways, and coordinating video production.- Spearhead email & SMS marketing campaigns by coordinating distribution & content calendar, collaborating with design team, and executing delivery of campaigns.- Handle reputation management by monitoring online reviews, engaging with customers digitally, and showcasing customer service skills.- Implement 139 display campaigns in 4 months to reach 25 million users through creative copywriting, building trackable links, and engaging with comments.- Facilitate website maintenance by updating product category pages using HTML and CSS.- Administer marketing analytics & reporting to executive leadership by tracking follower growth, conversion rates, and content engagement.

- Assist in the preparation of data management documents- Maintain knowledge of clinical data coding procedures and coding dictionaries- Maintain data cleanup via edits, data queries, and data changes- Maintain patient CRF and data query files(Position eliminated due to COVID-19)

- Handled account management and order fulfillment to increase sales, boost client retention, and drive process improvement for fortune 500 company.- Successfully implemented 75+ regional work orders per week by utilizing an integrated CRM.- Led creative customer service initiatives through 24/7 email and phone communications.

- Partnered with supervisor to optimize fulfillment processes, marketing promotions, and corporate partnerships.- Facilitated, planned, and coordinated promotional events like the Frozen 5k/10k and community mascot visits.- Coordinated event promotions and event assistance for high-level concert performances.

- Spearheaded creative client service initiatives through handling phone inquiries, preparing service and parts quotes, and writing repair orders.- Served as multi-functional employee by managing service payments and providing valet driver services.

- Orchestrated 100+ monthly appointments by delegating multi-department inquiries and ensuring optimal customer satisfaction.- Consistently achieved high rank status within the office performance system by showcasing organizational leadership.- Earned multiple promotions from car washer, valet driver, to Call Center Representative by showing initiative, leadership, and customer service skills.