Thomas M. Spillmann Email & Phone Number

Highly driven Managing Director with a thirst of developing individuals & teams and transferring my knowledge. I believe that sustainable success comes from meaningful and value-oriented leadership. Vast experience in spearheading business operations in customer-centric industries with the goal to deliver outstanding customer experience & service excellence. Currently leading INTRA corporate travel department at ABB, providing travel services for up to 8000 employees. Wearing many hats and conquering upcoming daily challenges, comes with the need to step outside your own comfort zone and think outside the cliched box. I thrive in high-pressure and fast-paced situations, striving for excellent results by applying my metric-driven and entrepreneurial mindset combined with an efficient working-style, motivational leadership style and outstanding interpersonal skills. Further, I possess expertise in various business areas and have acumen for maximizing operational & service excellence and inspiring colleagues. I am a strong believer that teamwork is important, a mutual respect is essential, and a common goal is to provide clients with the best possible experience. During the years, my passion for people and organizational development increased enormously, which led me to start with my career development as systemic coach. In addition to this career development, I have successfully completed the Executive MBA from the University of St. Gallen. Empathic leader, coach & mentor | High standards of quality & service competence | Analytical mindset and metric-driven, entrepreneurial approach | High agility in dealing with changing market conditions and competitive environments | Solution-oriented and efficient working style with reasoning decision making | Excellent communication and interpersonal skills | Cross-functional leadership and experience in coaching, motivating & developing teams | Definition of strategies for constant improvement of customer satisfaction, driving innovation and operational & service excellence | Strong stakeholder management across all levels incl. C-Level | Leading office operations (IT, Marketing, HR, Finance, General management) | Reporting & tracking of financial and operational KPIs incl budget planning | Driving Business Development, lead generation initiatives and acquisition strategies | Project Management & IT Applications (Windows, MS Office)

Listed skills include Hotels, Travel Management, Tourism, Organization, and 12 others.