Thomas Spink Email & Phone Number

St Louis, Missouri, Us

Monroe, La, Us

Position Objectives: • Resolving third level support cases; 90% of which will be resolved without escalation.• Ensuring the Client and ticket is up to date at all times on incident progress.• Maintain, troubleshoot and co-ordinate replacement of faulty hardware.• Involved in the execution of Client Change Requests in a timely manner as planned by Client Service Partner, Engineering and Hosting Compute Manager.• Escalation of critical issues/outages to Hosting Compute Management as per procedures.• Daily review and action of open cases; updating Operations Management on current cases and their status as appropriate.• To provide comprehensive handovers to global peers at the end of shift.• Log cases to 3rd party vendors requesting assistance on unresolved issues.• Compliance - working with the CenturyLink Client base to organize and schedule compliance items such as hardware and software updates including firmware revisions and OS and Application patching. I have working knowledge of Server monitoring and currently possess analytical troubleshooting skills combined with excellent written and verbal communication skillsI am organized and able to work under pressure with a proactive and energetic nature. Adhering to Operations Centre processes and procedures at all times.My escalations are performed within the SLA timescales and include excellent communications with customers to provide updates throughout the incident lifecycle.

Monroe, La, Us

The CenturyLink Operations Engineer - Hosting Compute Windows is a technical specialist working as part of a Hosting Compute team. The team provides world class support to an enterprise level client base responsible for incident resolution, processing of change requests, and contributions to problem management for all Microsoft platform cases.Position Summary/Objectives: • Resolving third level support cases; 90% of which will be resolved without escalation.• Ensuring the Client and ticket is up to date at all times on incident progress.• Maintain, troubleshoot and co-ordinate replacement of faulty hardware.• Involved in the execution of Client Change Requests in a timely manner as planned by Client Service Partner, Engineering and Hosting Compute Manager.• Escalation of critical issues/outages to Hosting Compute Management as per procedures.• Daily review and action of open cases; updating Operations Management on current cases and their status as appropriate.• To provide comprehensive handovers to global peers at the end of shift.• Log cases to 3rd party vendors requesting assistance on unresolved issues.• Compliance - working with the CenturyLink Client base to organize and schedule compliance items such as hardware and software updates including firmware revisions and OS and Application patching. Required skills: • Detailed working knowledge of Microsoft Operating Systems (Windows 2003, 2008, 2012)• Detailed knowledge of Active Directory, DNS and Microsoft Networking.• Detailed knowledge of VMware and virtual environments.• Working knowledge of one or more of the following: Microsoft SQL, IIS, Netbackup, McAfee, Microsoft Clusters and Server monitoring• Possess analytical troubleshooting skills combined with excellent written and verbal communication skills• Be organized and be able to work under pressure• Be motivated and possess a 'can do' attitude• Live within commutable distance of primary office location

Monroe, La, Us

The Operations Center Systems Administrator function is a part of the Global Operations Center who in part is responsible for managing the Netcool monitoring tool identifying snmp traps. Involved also is technically investigating, troubleshooting, and resolving incidents and when required escalating to the Platform or Network Engineers to progress cases through to resolution. Technical troubleshooting includes investigating unavailable URLs, down servers, resource utilization and using system logs to understand the source of incidents. Required skills:• Troubleshooting basic Unix, Microsoft and Network problems, including user account management, VPN account management, stop/starting & configuring monitoring agent. Basic Netbackup skills.• Ability to work under pressure.• Supportive and committed team player• Experience of using Ticket Management tools• Analytical skills• Have excellent written and verbal communication skills

Monroe, La, Us

The CenturyLink Technology Solutions (CTS) Service Analyst is responsible for the initial logging, triage and escalation of all client reported problems associated with our product offerings. In addition, the Service Analyst is also responsible for ensuring the timely resolution and client updates throughout the life of the issue regardless of the area it is escalated.Position Objectives: 1.) Respond to incoming phone calls, e-mails and web portal client incidents, requests and changes2.) Triage all issues and escalate to appropriate resolver group3.) Follow general and client/product specific procedures4.) Ensure timely resolution of all issues5.) Provide and/or push resolver groups for necessary client status updates6.) Interface effectively with internal and external parties for execution, resolution and escalation of client issues.7.) Resolve level one client DNS requestsRequired skills:Knowledge or understanding of IT InfrastructureAbility to work well in team environmentExcellent verbal, written and analytical skillsProven customer service experienceAbility to respond to tight deadlines and work under pressure.Ability to quickly adapt to advancing technologies and procedural changes.Working knowledge of DNS and routing technologies.Basic Windows server administrationStrong problem solving skillsAbility to follow once off processes as designated within job role.

Chesterfield, Mo, Us

Responsibilities:-Installation and servicing of various low voltage items including but not limited to phone, video, network, security card access, CCTV, security-Installation of Home Audio & Home Theatre Systems-Installation in a Rack enviroment-Troubleshooting Cat5 & Cat6 network infrastructure and terminations-Onsite recommendations for system design and implementation changes within the adjusted scope of workApplicable Skills and Abilities:-Understanding of Class 2 wiring -Integrating systems to the network infrastructure-Sharing technical expertise with other technician-Informed management of on-going projects with detailed end of day reports via e-mail

Chesterfield, Mo, Us

Responsibilities:-Installation of and servicing of residential and light commercial systems including but not limited to phone, video, network, card access, CCTV, security-Installation of and servicing of network infrastructure and terminations -Tracked inventory-One on one technical/user support-On a rotating On-Call for 24hour emergency responseApplicable Skills and Abilities:-Understanding of Class 2 wiring-Standardizing equipment for installation to streamline product familiarity within the company-Shared technical experience with the company by standardizing installation and servicing techniques -Engineered and designed cabling, equipment, and layout of projects-Made management aware of possible problems and changes on job status with daily reports

Responsibilities:-Sharing technical experience to other technicians on the field-Coordinating with contractors on large commercial installations-Installing and Troubleshooting Fire, Burglar, Intercoms, Home Theatre systems, Central Vacuum Systems, and CCTV systems-On a rotating On-Call for 24hour emergency response-Making management aware of possible problems and changes on job status

Responsibilities:-Training Technicians and Installers-Ordering parts and tools for specific installations-Charting inventory and scheduled of installations-Designing and installing security systems-One on one customer support before, during, and after installation-Servicing and Troubleshooting all installed systems