Thomas Squibb Email & Phone Number

Goodwood

Povide technical support, solutions and guidance to dealers handlingvehicles with technical issues, via PuMA, IRAP remote diagnostic assistance anddirect telephone contact. Escalation of new problems to 2nd level Technicalsupport, with the required level of detail and information, to ensure fastanalysis and problem resolution ultimately ensuring customer satisfaction.Working with a multi-franchised dealer network, with many different languagesand varying levels of… Show more Povide technical support, solutions and guidance to dealers handlingvehicles with technical issues, via PuMA, IRAP remote diagnostic assistance anddirect telephone contact. Escalation of new problems to 2nd level Technicalsupport, with the required level of detail and information, to ensure fastanalysis and problem resolution ultimately ensuring customer satisfaction.Working with a multi-franchised dealer network, with many different languagesand varying levels of technical competence, requires extremely good communication at all levels, Prioritising and knowing when to escalate issues in a diplomatic and factualmanner is an absolute must. Show less

Responsible for diagnosis of complex faults and problem vehicles.Provide assistance to other members of the technical staff, as well as providing accurate information and advice to front of house and sales department.Consult with customers to fully understand complaints or demonstrate vehicle features.

Responsible for diagnosis and repair of BMW and MINI motor vehicles to manufacture specifications and warranty guidelines.Assisting other technicians with diagnosis, and providing on-site training when required.Carrying out quality control checks and, where appropriate rectifying work, or amending workshop procedures.I also have experience as a team leader, where I was responsible for distributing a share of the workshop loading to a small team of… Show more Responsible for diagnosis and repair of BMW and MINI motor vehicles to manufacture specifications and warranty guidelines.Assisting other technicians with diagnosis, and providing on-site training when required.Carrying out quality control checks and, where appropriate rectifying work, or amending workshop procedures.I also have experience as a team leader, where I was responsible for distributing a share of the workshop loading to a small team of technicians. Jun 2008toFeb 2009 Roadside Repair Technician Chandlers BMW Brighton / Mondial Responding to breakdowns at customers' location. Where possible repairing the vehicle onsite, or if required making arrangements for the vehicle to be transported to a dealership, and providing the customer with alternative transport.Explaining the repair work carried out or what will be required to the customer. Documenting the repair and any other appropriate paper work.Maintaining the mobile repair vehicle, keeping both tools and spare parts well stocked. This required me to work and make decisions autonomously. Show less

Education record

• BMW Master Technician 2012 (ATA accredited) • BMW Senior Technician 2008 • BMW Technician 2007 • GNVQ Level 3 - Vehicle maintenance.

Bsc (Honours), Computing & Information Technology And Mathematics

I have taken it upon myself to study towards this degree with the OU. By doing this I'm challenging myself, and providing a wider skill.

A Levels

A Levels Computing Grade C Maths A/S Grade C Sociology A/S Grade C