Subjec Matter Expert
CurrentPerform daily inventory Maintenance by allocating claims assignments to each resource and performing a daily inventory count and plan to the client during morning meetings. Oversee daily processing to ensure that resources are meeting the claims processing expectations. Perform coaching and development to any resource exhibiting trends that reflect unacceptable QA and/or productivity standards. Monitor Resource performance during work hours. Relay pertinent claims processing updates to the staff as changes are indicated. Perform quality audits to assist with the QA team as needed. Process claims as needed.