Developed technology solutions for various departments at the City of Ottawa using automation tools primarily. • Microsoft Power Platform• Azure DevOps, Azure Functions, Azure OpenAI• Kanban development methodology

• Full stack web application development using React/Node.js through AWS services.• Agile development methodologies through JIRA.

• Diagnose and troubleshoot end user computing issues and provide appropriate solution.• Configures computer systems with the standard CMPA corporate desktop image. Install, configure, and customize software.• Install computer hardware (i.e., keyboard, mouse, monitor) as per documentation provided by the department.• Shipping and receiving of company hardware and systems.• Assisted in creating and maintaining documentation where appropriate.

• Developed and delivered engaging sales presentations to convey product benefits.• Identified client needs, built relationships, and overcame objections to drive sales.• Retained excellent client satisfaction ratings through outstanding service delivery.• Conferred with customers about concerns with products or services to resolve problems and drive sales.• Commission based sales.

• Learned and implemented consultative selling skills to identify opportunities, overcome objections and close sales.• Developed and implemented marketing campaigns targeting donors.• Met or exceeded fundraising quotas.• Worked quickly to weed out customers unlikely to donate to focus attention on valuable prospects.• Displayed excellent customer service when greeting customers and accepting donations.

• Arranging surveys and repairs with clients. • Diagnosing issues with clients and giving relevant advice.• Operating the phones and conducting transfers.• Excel and Word-based clerical work, constructing lead lists, data entry etc. • Receiving delivery of garage doors, processing and cataloguing the intake.