As member of the Managed Services leadership team my focus evolves around the continuous improvement of delivery practice for Microsoft's Managed Services (Premier Maintained Applications, Premier Mission Critical and Managed Services for Cloud).

Developing sales and delivery assets and intellectual property (IP) for operational capabilities focused on people, process and application of Microsoft technologies. These capabilities are delivered by operations consultants needing to implement new, or remediate their existing Premier Mission Criticial service operation structure. Staffing engagements jointly with the global teams to validate and refine the operations transformation capabilities. involvement in ensuring field… Show more Developing sales and delivery assets and intellectual property (IP) for operational capabilities focused on people, process and application of Microsoft technologies. These capabilities are delivered by operations consultants needing to implement new, or remediate their existing Premier Mission Criticial service operation structure. Staffing engagements jointly with the global teams to validate and refine the operations transformation capabilities. involvement in ensuring field readiness through developing and delivering pre-sales and training as well as leading enablement boot camps and workshops alongside Premier enablement. Assisting in customer escalations to maintain the highest levels of customer satisfaction with the operations-based capabilities. Show less

I'm part of the Premier Field Engineer Team supporting Microsoft customers in the EMEA region to optimize and introduce IT Service Management.

My responsibility was to build a team which was capable to fulfil outsourcing services.This included, among other tasks, defining Service Management processes, Architecture Design and Team Leading as well as Service Calculations.