Thomas Stocker Email & Phone Number

Denver, Co

Denver, Co

HostWorks is a full-service web agency, servicing enterprise-level clients in key industries. HostWorks clients include Centura Health, Kaiser Permanente, Colorado Lottery and Gates Corporation. Responsibilities include day-to-day operations (oversight of Controller, contracts, HR), product development, web production, customer service, staff training and mentoring, sales and marketing.Management. Unified a full time and contract staff across three locations. Inventoried staff skills and performance levels and made personnel changes. Created new team onboarding process which focused on communication, training and skills development. Established employee manual, non-compete agreements, protocols and reporting for service issues, job descriptions and expectations, time management, staff meetings and career advancement. Changed sales compensation model and engaged professional sales training. Provided coaching for client interactions including sales and service standards. Established employee recognition events and awards. Participated in leasing process for office space and data centers.Product Development. Developed core practice areas around open source technologies, SEO and Managed Campaigns, Branding, Content Management and Social Media. Introduced Agile project management methodology.Sales and Marketing. Responsible for and directly participated in sales process cycle from prospecting, pitching, proposal building, statements of work, and closing. Established relationships with business partners and resellers. Represented company at trade shows and conferences, and managed all press release and social media presence. Customer Support. Established tiered support team infrastructure. Implemented customer service tracking system and served as the primary triage and reporting point in the process. Launched client newsletter initiative to over 1,500 subscribers as an outbound marketing and communications tool.

Denver, Co

MidTech was a technology consulting company, whose focus was implementing Healthcare Information Exchange solutions.The company was acquired in 2009 and as a shareholder; I was compensated for the purchase and departed.I was responsible for 30 employees across a widely dispersed geographic region of the US. Our projects would involve imbedding our engineers into client teams for months at a time wherever those clients were located. Led creation of employee extranet to allow all employees to access critical documentation and housekeeping items such as company policies and procedures and company announcements. Directly responsible for staff development and performance and project completion. Initiated staff certification process and got MidTech to “Microsoft Gold Status”.

Mba, Finance And Accounting

Bs- Business, Organizational Leadership