• Analyzed real time data to ensure client metrics were met or exceeded.•Created reports using Excel-VBA scripting for senior management.• Assisted in training onboarding colleagues within resource planning department.• Acted as the liaison between CVS and vendor management.• Provided leadership insight to reports that are built in Excel and Tableau.• Collected and analyze data to identify areas for scheduling improvement.• Developed programs within excel which decrease company cost and errors.• Identified common problems and provided new processes to decrease inefficiencies.• Allocated call volume to ensure vendor expectations were met or exceeded.• Managed schedules and skill assignments of all Medicare call center employees.• Provisioned company accesses for onboarding colleagues across departments.• Worked with HR and IT to provision accesses for onboarding colleagues across departments.• Promoted from Resource Planning Coordinator

• Resolved complex member issues while providing excellent customer service.• Utilized PeopleSafe and Marx Medicare Software daily.• Promoted to Performance Guaranteed Team.• Promoted to Real-Time Analyst.

Writer for the school newspaper. Involved in student organizations such as Greek life and Student Government.Academic Theater sound manager for 'Frankenstein' and prop coordinator for 'Harvey'

-Maintained O.S.H.A. guidelines -Insured operations kept in the positive profit and loss margins-Conducted Inventory list and completed truck ordered for all products with in the store.-Supervised, Trained, and motivated others.-completed weekly employee schedule to ensure all shifts are covered.